Adrian Brassell
Houston ,TX
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Access Representative 2
Otorhinolaryngology ENT
10.2023 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Medical Receptionist
Texas Orthopaedic & Sports Medicine
02.2022 - Current
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Processed patient payments and scanned identification and insurance cards.
- Informed patients of financial responsibilities prior to rendering services.
Server
Craft Grill
12.2017 - Current
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Medical Receptionist
Digestive and Liver Specialist
06.2021 - 02.2022
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Informed patients of financial responsibilities prior to rendering services.
Office Manager
Caliber Collision
12.2018 - 04.2021
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
- Managed office budget to handle inventory, postage and vendor services.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Education
Certification - Healthcare Administration
PIMA Medical Institute
Houston, TX07.2021
Skills
- Front Desk Operations
- Problem-Solving
- Administrative Support
- Cleaning and Sterilizing
- Customer Service
- Telephone Etiquette
- Computer Proficiency
- Staff Leadership
- Data Entry
- Office Management
- Patient Check-In
- Work Quality Evaluation
- Registration and Admissions
- Multitasking and Organization
- HIPAA Compliance
Timeline
Patient Access Representative 2
Otorhinolaryngology ENT
10.2023 - Current
Medical Receptionist
Texas Orthopaedic & Sports Medicine
02.2022 - Current
Medical Receptionist
Digestive and Liver Specialist
06.2021 - 02.2022
Office Manager
Caliber Collision
12.2018 - 04.2021
Server
Craft Grill
12.2017 - Current
Certification - Healthcare Administration
PIMA Medical Institute
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