Adrian Bruce
Judge a man by his questions rather than his answers.
Voltaire
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
7
7
years of professional experience
Work History
Technical Support Representative
Simpay
Feasterville, Trevose, PA
- Programmed and supported credit card terminals and point of sale systems for merchants and outside sales representatives in both call center and on call environments.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Set up physical equipment for new accounts as well as processed new equipment sent in.
Manager
Hot Topic
Springfield, PA
01.2021 - 04.2023
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Entered time and attendance logs in preparation for payroll.
Front End Cashier
Whole Foods Market
Newtown, PA
09.2019 - 05.2020
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Processed sales, returns and exchanges using POS register system.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
Coffee Master
Starbucks
Havertown, PA
09.2016 - 09.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained newly hired top talent to fill key positions and maximize productivity.
Skills
- Troubleshooting and Diagnosing
- Remote Desktop Services and Support
- Hardware and Software Repair
- Issue and Resolution Tracking
- Technical Troubleshooting
- Tracking and Documentation
- Finance and Accounting Oversight
- Cost Reduction
- Originality and Creativity
- Hardware Diagnostics
- Microsoft Windows and Office
- Multitasking and Prioritization
- Teamwork and Collaboration
- Verbal and Written Communication
- Customer Service
Accomplishments
- Recognized as Employee of the Quater for outstanding performance and team contributions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager - Hot Topic
01.2021 - 04.2023
Front End Cashier - Whole Foods Market
09.2019 - 05.2020
Coffee Master - Starbucks
09.2016 - 09.2019
Technical Support Representative - Simpay