ADRIAN BURNS
Jacksonville,Florida
Summary
RETAIL MANAGEMENT | CUSTOMER EXPERIENCE | LOGISTICS MANAGEMENT. Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
LOGISTICS OPERATION MANAGER
IKEA STORES INC
01.2018 - Current
- Directly manage 5 supervisors and 45 Co-workers
- Manage planning, organizing, and monitoring of store goods flow process from goods receiving to sales location replenishment, customer order fulfillment, and in-shape as new area presentation.
- Accounts for logistics capacity in store including space, equipment, and people, as part of supply chain capacity
- Optimizes total supply chain costs by monitoring and providing input to business partners based on defined communication setup.
- Leads t development and implementation of logistic action plan based on store business plan goals.
- Leads, attends and contributes to cross functional store meetings and forums as applicable.
- Actively participates in management process to create store business plan and logistic action plan, using global and country input.
- Triggers and follows up on all logistic actions that support country growth direction.
- Works with IKEA Customer Satisfaction Survey, NPS (Net Promoter Score), IKEA Brand Capital report, I Share survey and Commercial Review results.
- Secures training of team in order to ensure that they are well informed regarding service level goals, efficient low-cost goods flow processes, service performance, and costs for local/central customer deliveries.
- Ensures that Store Fulfillment works in compliance with IKEA Code of Conduct, internal IKEA regulations as in standard operating procedures, I-Monitor and local legislation relating to health, safety and security and environment.
- Developed systems and procedures to improve operational quality and team efficiency.
CO-STORE MANAGER
Wal-Mart Supercenter
01.2012 - 01.2018
- Responsibilities include forecasts staffing, workload and performance results to meet business demands for workload and performance results.
- Directs management team in Facility operations and communicating with both management and over 250 hourly Associates about Facility operations, merchandising, and Company direction.
- Manages budgets, P&L, develops labor forecasts, and analyzes financial/operational data.
- Leads, motivates, and develops department personnel including selection, performance management and employee relations.
- Investigates and resolves complaints regarding delivery discrepancies and delay issues as directed.
- Leads, attends and contributes to cross functional store meetings and forums as applicable.
- Maintains culture of excellence by responding, investigating and resolving all retailer delivery complaints.
- Models, enforces, and provides direction and guidance to hourly Associates on proper customer service techniques to ensure customer issues are resolved within Company guidelines and standards.
- Participates in community outreach programs and encourages and supports hourly Associates in serving as good members of community.
- Provides supervision and development opportunities for management and hourly Associates in Facility
- Maintains culture of inclusion, transparency and fairness by upholding Wal-Mart’s Open Door Policy.
- Managed inventory control, cash control, and store opening and closing procedures.
Area Floor Manager
Wal-Mart Distribution Center
01.2008 - 01.2012
- Managed all aspects of inventory including but not limited: daily physical inventory cycle counts/forecasting, monthly full physical inventory count, inventory reconciliation/resolution of invoice variances, and processing all documents related to inventory.
- Worked with Wal-Mart Logistics applications.
- Global Logistics Systems (GLS), Trailer Manifest System (TMS), Global Distribution Systems (GDS), IBM CICS (Host)
- Planned, directed, and maintained efficient warehouse operation and assigns, inspects, and evaluates work performance of personnel assigned to warehouse.
- Supervise dispatching of route trucks and hot shot deliveries
- Monitored routing and delivery efficiencies Ensures District compliance with mandated State and federal regulations by directing, inspections storage, cataloguing, and distribution of commodities including materials, supplies, equipment and meat.
- Organized and manages incoming and outgoing shipping activities to ensure accuracy, completeness, and condition of items
- Served as liaison to administrators and other representatives of Wal-Mart, and outside vendors to identify concerns, develop feasible resolutions, and resolve problems.
- Evaluated work performance of subordinate staff and recommended selection, orientation, retention, training, promotion and discipline of personnel of 90 or more associates.
- Managed team of 90 employees to maintain smooth-running operations of shop floor.
- Managed store inventory and stock levels to maintain availability of products.
Logistics Assistant Manager
Wal-Mart Distribution Center
01.2005 - 01.2008
- Assisted with planning, directing, and maintaining efficient warehouse operation and assigns, inspects, and evaluates work performance of personnel assigned to warehouse.
- Prepares and maintains variety of records and reports related to warehouse activities, personnel, and high-speed equipment.
- Provides information and makes necessary adjustments for stock and inventory control, coordinates adjustments with receiving order processing and inventory control areas.
- Assists in development and modification of warehousing policies and procedures to assure adequate internal control and proper handling, rotation and storage of District supplies and equipment.
- Recommends and assists in implementation of goals and objectives; establishes schedules and methods for warehouse operations.
- KEY ACCOMPLISHMENTS, of 1st quarter 2011 - Commitment to safety 3,350 safety days without accident
- Manager of 1st quarter 2011 - Most consistent Productivity Receiving. Increased productivity by 10%
- Manager of 2nd quarter 2011 - Commitment to safety
- Manager of 2nd quarter 2011 - Most consistent Productivity Receiving
- Warehouse Manager of year 2012
- Monitored logistics performance and identified improvement opportunities.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Directed shipping and receiving of wide range of products daily.
Education
BACHELOR OF SCIENCE WITH A CONCENTRATION - SUPPLY CHAIN LOGISTICS
UNIVERSITY OF PHOENIX
Jacksonville, FL06.2014
In PROGRESS
UNIVERSITY OF NORTH FLORIDA
Jacksonville, FL12.2023
Skills
- Warehouse day to day Operations
- Logistical Order process\tracking
- Project Management
- Drive Inventory Integrity
- Strong Process Improvement, Six Sigma Lean Manager skills
- Digital Roll Out
- Forecasting & Scheduling
- Supervisory experience in Trucking operations
- Strategic Planning & Implementation
- Profit & Loss
- Strong operational knowledge of truck drayage operation
- Goal Attainment
- Project Planning
- Contract Review and Recommendations
Accomplishments
- Manager of the 1st quarter 2011 - Commitment to safety 3,350 safety days without an accident
- Manager of the 1st quarter 2011 - Most consistent Productivity Receiving .Increased productivity by 10%
- Manager of the 2nd quarter 2011 - Commitment to safety
- Manager of the 2nd quarter 2011 - Most consistent Productivity Receiving
- Warehouse Manager of the year 2012
- Assistant Manager of the year 2007
- Assistant Store Manager 1st quarter 2013 – Increased Overnight Stocker utilization by 15%
- Assistant Store Manager 2nd quarter 2014 – Reduced shrink by 13% in Grocery Area
Timeline
LOGISTICS OPERATION MANAGER
IKEA STORES INC
01.2018 - Current
CO-STORE MANAGER
Wal-Mart Supercenter
01.2012 - 01.2018
Area Floor Manager
Wal-Mart Distribution Center
01.2008 - 01.2012
Logistics Assistant Manager
Wal-Mart Distribution Center
01.2005 - 01.2008
BACHELOR OF SCIENCE WITH A CONCENTRATION - SUPPLY CHAIN LOGISTICS
UNIVERSITY OF PHOENIX
In PROGRESS
UNIVERSITY OF NORTH FLORIDA