Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anjelle Caballero

Summary

Skilled in team management and guest engagement, I significantly enhanced customer satisfaction and return visits at Passerella Italiano- GR8 Plate Hospitality. Leveraging exceptional communication and reservation management, I adeptly handled high-volume periods, reducing wait times and improving dining experiences. My proactive approach and detail orientation fostered a culture of excellence and teamwork. Energetic, courteous and friendly have lead me to thrive in the restaurant industry exceeding the customers expectations every time.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Hostess

Passerella Italiano- GR8 Plate Hospitality
12.2022 - 06.2024
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
  • Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.

Experienced Hostess

Texas Roadhouse
08.2021 - 12.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Participated in regular team meetings to share ideas, discuss challenges, and strategize for continued success in providing top-notch customer experiences.
  • Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbooking during high-volume periods.
  • Answered phone calls to take orders, give information and document reservations.

Education

No Degree - Business And Hospitality

Lone Star College System
Spring, TX

High School Diploma -

Cypress Ranch High School
Cypress, TX
06.2023

Skills

  • Exceptional communication
  • Phone Etiquette
  • Food safety awareness
  • Team Management
  • Upselling strategies
  • Reservation Management
  • Table assignment
  • VIP handling
  • Reservations Coordination
  • Brand representation
  • Dining room management
  • Floor planning
  • Special requests accommodation
  • Customer Service
  • Effective Multitasking
  • Interactive communication skills
  • Detail Oriented
  • Guest Engagement

Certification

  • Food Handler License - August 2024
  • TABC License- December 2024

Timeline

Lead Hostess

Passerella Italiano- GR8 Plate Hospitality
12.2022 - 06.2024

Experienced Hostess

Texas Roadhouse
08.2021 - 12.2022

No Degree - Business And Hospitality

Lone Star College System

High School Diploma -

Cypress Ranch High School

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Anjelle Caballero