Adrian Capa
Eagan,United States
Summary
Motivated and customer-focused Sales Professional with a proven track record of meeting and exceeding targets in fast-paced retail and service environments. Skilled in identifying client needs, offering tailored solutions, and closing sales efficiently. Brings excellent communication skills, a persuasive mindset, and the ability to build lasting customer relationships that drive repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate / Optician
America's Best Contact and Eyeglasses
02.2025 - Current
- Assist 30+ customers daily in frame selection, lens options, and insurance eligibility, contributing to consistent top-tier sales performance.
- Achieved monthly sales goals for 12+ consecutive months by upselling lens enhancements and contact lens subscriptions.
- Educate customers on lens coatings, progressive lenses, and digital eye strain solutions, increasing customer satisfaction and retention.
- Collaborate with lab techs and optometrists to ensure timely and accurate prescription fulfillment.
- Accurately process insurance claims and verify eligibility, reducing claim denials and improving efficiency.
Life Insurance Agent & Annuities Specialist
Self-employeed
08.2023 - Current
- Lead Generation & Prospecting: Generated new leads through networking, referrals, and marketing campaigns, and followed up with prospective clients to establish long-term relationships.
- Customer Service & Support: Provided ongoing support to policyholders, assisting with claims, coverage adjustments, and answering policy-related inquiries.
- Compliance & Documentation: Ensured compliance with industry regulations and company standards, maintaining accurate records of all client interactions, policy information, and sales transactions.
- Cross-Selling & Up selling: Identified opportunities to offer additional coverage or supplemental products to existing clients, increasing overall revenue.
- Marketing Strategy & Leadership: Developed and led comprehensive marketing strategies to support business goals, overseeing a team of marketing professionals.
- Assist individuals and families in selecting personalized life insurance and annuity products tailored to income protection, estate planning, and retirement goals.
- Educate clients on lifetime income options, wealth transfer strategies, and annuity suitability.
- Partner with top-rated carriers (F&G Life and Annuities, AIG, American National) to match clients with competitive products
Sales Associate / Certified Notary Public
The UPS Store
07.2024 - 07.2025
- Perform accurate and legal notarization of affidavits, real estate forms, and other official documents.
- Increase store revenue by actively promoting value-added services such as packaging materials, mailbox rentals, and print services.
- Manage incoming and outgoing shipments via USPS, FedEx, and UPS, ensuring compliance with policies and delivery standards.
- Operate POS system, process cash and card transactions, and reconcile cash drawer at shift end.
- Handle confidential documents with discretion and in accordance with state notary laws.
Sales Associate
Cricket Wireless
01.2023 - 04.2024
- Assist customers with selecting phones, accessories, and wireless plans, resulting in consistent achievement of monthly sales goals.
- Activate new accounts, perform SIM swaps, and process payments and upgrades using Cricket’s internal systems.
- Promote special offers and bundle deals to increase average revenue per user (ARPU).
- Educate customers on mobile features, device protection, and data management.
- Resolve billing issues, process warranty claims, and maintain high customer satisfaction.
- Help with inventory counts, store opening/closing, and maintaining visual merchandising standards.
Education
High School Diploma -
Harding Senior High School
06.2022
Skills
- Marketing
- Computer Skills
- Leadership
- Communication
- Adaptability
- Sales
- Communication Skills
- Customer Service
- Upselling
Certification
Minnesota Life Insurance License (40899494)
Annuity Suitability Certification
Notary Public - State of Minnesota
Timeline
Sales Associate / Optician
America's Best Contact and Eyeglasses
02.2025 - Current
Sales Associate / Certified Notary Public
The UPS Store
07.2024 - 07.2025
Life Insurance Agent & Annuities Specialist
Self-employeed
08.2023 - Current
Sales Associate
Cricket Wireless
01.2023 - 04.2024
High School Diploma -
Harding Senior High School
Similar Profiles
Rick ArcolasRick Arcolas
Licensed Dispensing Optician at America's Best Contact and EyeglassesLicensed Dispensing Optician at America's Best Contact and Eyeglasses
Kristy StokesKristy Stokes
General Manager at America's Best Contact and EyeglassesGeneral Manager at America's Best Contact and Eyeglasses
Ashley WilsonAshley Wilson
Contact Lens Manager at America's Best Contact And EyeglassesContact Lens Manager at America's Best Contact And Eyeglasses
Omar AdenOmar Aden
Soccer Coach at Minnesota AthleticsSoccer Coach at Minnesota Athletics
Steven QuimbySteven Quimby
Veterans Service Representative at Veterans Benefits Administration (This is a federal job)Veterans Service Representative at Veterans Benefits Administration (This is a federal job)