12+ meticulous years as an accomplished Senior Operations Manager experienced in building business goals and facilitating achievement. Collaborative leader analyzing, and delivering modified plans with initiatives to strategically support critical organizational streamline operations while increasing company productivity. Responsible for facilitating revenue-driven budgets, building cross-functional teams to creatively assemble an enterprise-level business and improve large-scale projects. Delegated and resolved in-depth industry challenges, achieved measurable growth by 76% increasing revenue to offer valuable opportunities of new growth and company expansion quarterly and annual targets with ease.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Landjet Distribution, LLC
05.2022 - Current
Developed and implemented daily operational strategies to improve efficiency and reduce costs by configuring LAN technology wirelessly.
Monitored and identified productivity areas, hosted overview meetings/trainings for projection updates, created solutions to optimize workflow, and achieve all safety, service, and cost in the transportation department.
Oversee and develop personnel recruitment, training, scheduling, performance reviews, and disciplinary actions through one-on-one coaching, policy and procedures, and assisting in problem resolution when required.
Build high-performance teams to ensure prioritized goals are achievable from environmental weather conditions, forecasting traffic updates, confirm scheduled deliveries with routes, utilizing various software trends in production output, customer satisfaction levels, and labor costs.
Responsible for customer requests, product availability, equipment inspections, 30+ drivers, and adjusting dispatch services to prime needs, and communicating any recommendations to the VP of Operations to ensure productivity objectives are achieved.
Negotiated contracts with vendors for materials or services to increase cost reduction without compromising quality standards. Managed financial policies and procedures, such as overtime and time management, to meet or exceed productivity targets.
Resolved conflicts in a timely manner, properly planned workloads effectively, familiarized associates with OSHA and HACCP. Respond immediately to emergencies, exercising sound judgment and authority.
Capacity Manager
Energy Transport Logistics
06.2016 - 05.2022
Assisted in the hiring process by conducting interviews, trained and mentored new employees to maximize team performance and productivity.
Oversaw implementation of procedures, goals, and cost-saving measures throughout the organization's operations.
Conducted capacity planning exercises to identify areas of improvement or optimization, while building strong process and production demands, to change any root-cause analysis solutions.
Responsible in creating stability in monitoring a variety of departments. Troubleshooting areas of operation concerns. Develop systematic performances for peak usage periods to determine if additional resources were needed for seamless deliveries.
Assessed operations department infrastructure components for effectiveness in company meetings to discuss business objectives, reduce process lags, protocols, development, standardized practices, SOPs, and report current metrics to upper management.
Assisted with investigative reports, implemented marketing and campaigning solutions, and led various departments in maintaining a fabrication formulated to enhance financial welfare and maximize profits.
Assisted with investigative reports, implemented marketing and campaigning solutions, and led various departments in maintaining a fabrication formulated to enhance financial welfare and maximize profits.
Provided internal and external inspections to identify areas of improvement. Streamlined internal processes in Quality Assurance and Inventory Control.
Operations Supervisor
A to Z Metals Inc.
04.2006 - 06.2016
Conceptualized customers' logistics concerns addressed all product dispositions, quality improvement, cost reduction, and increased productivity.
Negotiated financial management, budgeting management, accounting, and payroll activities; processed reports, spreadsheets, and presented monthly shipping and receiving status effectively to the VP of Operations.
Expanded and engaged in company accounts, organizing priority customer relations, provided exquisite customer service, and while aiding senior leadership during executive decision-making to achieve high quality sales.
Under my direct supervision, I mentored 15+ employees tri-monthly on a rotational basis and maintained successful and knowledgeable quarterly trainings on the following: Forklift certifications, safety requirements, inventory control, quality production, OSHA, performance evaluations, employee recognitions, and enforced federal, state, local, and company rules and regulations for operations.
Developed management plans to handle tracking of inbound and outbound freight, while arranging arrival appointments, providing booking details or bill of lading information, and evaluated financial trucking costs and freight costs.
Education
Bachelor of Science - Business Administration And Managment
California State University of Long Beach
Long Beach, CA
05.2009
Associate of Applied Science - Business Administration And Managment
Rio Hondo College
Whittier, CA
06.2006
High School Diploma -
St. Paul High School
Santa Fe Springs, CA
06.2004
Skills
Strategic Planning
Stakeholder Management
Forecasting
Employee Coaching
Budget Administration
Cost Reduction
Transportation Management
Operations Management
Safety Management
Productivity Improvement
High-Pressure Environments
Regulatory Compliance
Accomplishments
Operations Management Incentive for productivity revenue in New Customer Relations 10/10
Operations Department Incentive for Safety, OSHA and Standard of Procedures in 1 year of service.
Certification
Certification in Warehouse Management
Certification in AS400 Software and Development
Certification in Samsara Software Training
Certification in Rose Rocket Software and Development
Timeline
Senior Operations Manager
Landjet Distribution, LLC
05.2022 - Current
Capacity Manager
Energy Transport Logistics
06.2016 - 05.2022
Operations Supervisor
A to Z Metals Inc.
04.2006 - 06.2016
Certification in Warehouse Management
Certification in AS400 Software and Development
Certification in Samsara Software Training
Certification in Rose Rocket Software and Development
Bachelor of Science - Business Administration And Managment
California State University of Long Beach
Associate of Applied Science - Business Administration And Managment
Rio Hondo College
High School Diploma -
St. Paul High School
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