ADRIAN CHAMBLEE
RANSON ,WV
Summary
Accomplished Office Manager with over 20 years of experience at OURISMAN LEXUS OF ROCKVILLE, adept in office administration and customer service. Excelled in maintaining confidentiality, enhancing data security, and leading a team of 8 with a focus on efficiency. Proven track record in improving operational workflows and fostering client relations. Skilled in account reconciliation and policy development.
Overview
18
18
years of professional experience
Work History
Office Manager
OURISMAN LEXUS OF ROCKVILLE
09.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- CDK proficiant 20 plus years
- Excel/Title Tec/Cvr/
- Manage 8 employees/Title Clerks
- Tag and Register 800 cars per month / all states
Title Clerk
BMW OF FAIRFAX
10.2006 - 09.2019
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Contacted [State] Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Sales/Service Deposit Daily
- Accounts Payable / Accounts Receivable
- Deal Poster
- Wholesales
- Tag and Register 300 cars per month
Education
High School Diploma -
Herndon High School
Herndon, VA06-1987
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Account reconciliation
- Relationship building
- Mail handling
- Scheduling
Timeline
Office Manager
OURISMAN LEXUS OF ROCKVILLE
09.2019 - Current
Title Clerk
BMW OF FAIRFAX
10.2006 - 09.2019
High School Diploma -
Herndon High School
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