Adrian Esparza
Panorama City,CA
Summary
Highly organized and motivated Inbound Sales Representative with a proven track record of exceeding sales targets, building strong client relationships, and driving team success. Skilled in customer service, CRM systems, and problem-solving, with a demonstrated ability to coordinate cross-departmental activities to achieve strategic objectives. Experienced in delivering results through effective communication and innovative sales strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retention Specialist Manager
LifeSafer Inc.
05.2022 - Current
- Successfully scheduled 912 client installs as an Inbound Sales Representative, generating an estimated $947,000 in revenue with compliance monitoring products ranging from $70–$150/month.
- Trained 70+ new hires across 8+ classes, achieving a 90%+ retention rate, outperforming previous trainers whose rates were below 30%.
- Led an outsourced sales team to improve their Scheduled Disposition Rate (SDR) from 50% to 65%, scheduling 5,547 installs from 8,717 calls in just five months.
- Reduced appointment cancellations and no-shows from 40% to 25.3%, the lowest rate in 2 years, as a Retention Specialist.
- Consistently recognized by upper management for driving results, operational efficiency, and exceeding expectations across multiple departments.
Account Executive
Agency Master Academy
07.2021 - 03.2022
- Drove $45,000 in revenue over four months, selling service packages priced between $2,700 and $5,000.
- Consistently exceeded sales targets, achieving top-performer status within the company.
- Maintained a 51% close rate on qualified calls, outperforming team averages.
- Increased client retention and satisfaction through tailored solutions, increasing long-term account value.
- Played a pivotal role in growing the company's revenue pipeline by converting high-ticket leads.
Client Success Manager
Autism Learning Partners
06.2019 - 07.2021
- Oversaw staff assignments and scheduling, ensuring seamless service delivery for over 200 clients across the San Fernando Valley.
- Maintained a 98% staff compliance rate, eliminating scheduling conflicts and maximizing client satisfaction.
- Streamlined the hiring pipeline by coordinating over 50 interviews monthly, reducing onboarding time by 30%.
- Played a pivotal role in supporting behavioral therapy operations, contributing to a 20% increase in client retention.
- Implemented efficient logistics processes that reduced travel time for staff by 15%, improving overall productivity.
Education
Bachelor of Arts - Pharmaceutical Sciences & Education
University of California, Irvine
Irvine, CA01.2019
Skills
- Inbound Sales
- Outbound Sales
- Customer Service
- Communication Skills
- Problem-Solving
- CRM Software Proficiency
- Team Collaboration
Certification
- HubSpot Inbound Sales Certification
- HubSpot Sales Software Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retention Specialist Manager
LifeSafer Inc.
05.2022 - Current
Account Executive
Agency Master Academy
07.2021 - 03.2022
Client Success Manager
Autism Learning Partners
06.2019 - 07.2021
Bachelor of Arts - Pharmaceutical Sciences & Education
University of California, Irvine
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