Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrian Collins

Middletown,NY

Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.

Overview

5
5
years of professional experience

Work History

Front Desk

Paige Apartments
Bronx, NY
01.2013 - 11.2014

A faculty housing 30-40 residents, within three floors.

Monitored of guest on site, Supervised residents medication intake.

daily log of behavior and findings.

  • Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
  • Maintained daily paperwork including reports, logs and records related to front desk operations.
  • Adhered to safety regulations and emergency protocols when necessary.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Case Manager

Cardinal McClosky
Bronx , NY
09.2009 - 09.2012
  • Tracked client progress through regular check-ins and follow-up calls.
  • Developed and implemented case management plans to ensure client needs were met.
  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Monitored client progress through regular follow-up contacts.
  • Conducted home visits to assess the safety of living environments for clients.
  • Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
  • Supported family members by providing information on local support groups.
  • Attended court hearings as a representative of the organization when needed.

Education

Bachelor of Arts - Social Sciences

College of New Rochelle
New Rochelle, NY
05-2006

Skills

  • Good at muliti tasking
  • Customer Service
  • Quick Learner
  • Work well with others

Timeline

Front Desk

Paige Apartments
01.2013 - 11.2014

Case Manager

Cardinal McClosky
09.2009 - 09.2012

Bachelor of Arts - Social Sciences

College of New Rochelle
Adrian Collins