Adrian Contreras
Tucson,AZ
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
11
11
years of professional experience
Work History
Front Desk Administrator
INSPIRE HERIZONS
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
STORE LEAD SALES ASSOCIATE
PPG PAINT'S
10.2021 - 07.2023
- Welcome and acknowledge customers wants and needs, well answering incoming calls for paint orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Take and receive high amount of purchases with cash, credit or debit.
- Mix and color match different painting examples and deliver big orders of paint to many different companies
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
TEAM LEADER
CURACAO
11.2017 - 08.2021
- Train and develop other associates to reach monthly goals.
- Implemented solutions or resolved credit issues with new and current customers.
- Maintained awareness of customers activities on good relations with highly-value customers.
- Supervised mobility, computer and communications departments sales to determine functionality.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Boosted sales performance by implementing effective team training and coaching strategies.
CUSTOMER SERVICE
AFNI
12.2013 - 04.2015
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
Education
No Degree - General Studies
Pima Community College
05.2008
High School Diploma -
Pueblo High School
3500 S 12th Ave, 8571305.2007
Skills
- Executive team leadership
- Team Collaboration
- Customer Relations
- Client /Vendor relations
- Customer service focus
- Administrative Skills
- Bilingual English/Spanish
- Cash Handling
Phone
520-272-5759, 520-302-0430
Timeline
Front Desk Administrator
INSPIRE HERIZONS
07.2023 - Current
STORE LEAD SALES ASSOCIATE
PPG PAINT'S
10.2021 - 07.2023
TEAM LEADER
CURACAO
11.2017 - 08.2021
CUSTOMER SERVICE
AFNI
12.2013 - 04.2015
No Degree - General Studies
Pima Community College
High School Diploma -
Pueblo High School
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