Summary
Overview
Work History
Education
Skills
Languages
Personal Summary
Timeline
Generic

Adrian Contreras

Mission,TX

Summary

Highly adaptable individual with a strong background in fast-paced settings, thriving under pressure with top-notch quality and speed. Equipped with solid customer service, multitasking, and time management skills, I am an organized and motivated self-starter ready to apply my talents across various environments. Seeking entry-level roles to grow my capabilities while actively contributing to company success.

Overview

10
10
years of professional experience

Work History

Self-Employed Delivery Driver

Independant
Mission, TX
10.2022 - Current
  • Kept accurate logs of all deliveries and trips.
  • Transported and safely delivered items to prevent damage or loss.
  • Determined optimal routes based on GPS information and knowledge of a large delivery area, spanning most of my county.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Being self-employed, I was able to work as much as I wanted, and always strived to be a driver with great ratings and prioritized establishing great customer relations to boost recurring customers.
  • Cleaned interior and exterior of my vehicle at start and end of every shift as needed.

Delivery Driver

Domino's Pizza
Mission, TX
07.2020 - 10.2022
  • Took deliveries to customers quickly and efficiently.
  • Being the longest-lasting employee at the time, I would still occasionally train people of all positions.

Trainer

Domino's Pizza
Mission, TX
09.2019 - 07.2020
  • Trained all new hires on the basics of the workplace, such as the computer software, workplace safety and sanitation protocols, and explained the functionalities and purposes of all workplace stations.
  • Trained customer service representatives how to prepare food, answer phone calls and take orders on the computer.
  • Trained delivery drivers by accompanying them on deliveries, and teaching them how to dispatch orders via the computer system.
  • Trained employees transitioning to management, helping them learn the computer software that manages inventory, cashing out delivery drivers, accessing employee information for work purposes, how to do end-of-day procedures and various other management tasks.

Assistant Manager

Domino's Pizza
Mission, TX
10.2016 - 01.2018
  • Reviewed completed work to verify consistency and quality, in both food preparation and maintaining a sanitary environment.
  • Attended regular meetings with employees to review performance, priorities, and provide feedback.
  • Conducted random performance reviews for team members.
  • Managed forecasting for expected sales to optimize resources, such as inventory of food and supplies.
  • Assessed team members' skill sets and assigned tasks accordingly for optimal efficiency.
  • Managed and resolved various types of difficult situations to ensure quality customer service and a stress-free workplace for employees.
  • Counted inventory, made money deposits, and occasionally did food orders to vendors if instructed to by the general manager.

Customer Service Representative

Domino's Pizza
Mission, TX
07.2015 - 10.2016
  • I took orders in person and over the phone quickly and efficiently.
  • I obtained a food handler license to prepare the food, as well as to keep the food area clean at all times.
  • Tasked with handling difficult situations and practicing de-escalation tactics.

Education

Bachelor of Business Administration - Finance

The University of Texas Rio Grande Valley
Edinburg, TX
08-2023

Skills

  • Customer communication
  • Record keeping and route optimization
  • Time management and vehicle maintenance
  • Fluent in both English and Spanish
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Problem-solving and conflict resolution
  • Team training

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Personal Summary

I began working at the age of 16 at Domino's Pizza. My initial position, as a customer service representative, was a stepping stone for me. I learned a variety of different skill sets, some on the job site and others that I will carry with me for the rest of my career. I worked hard to prove that I could be a manager, and I was promoted a little over a year after I started. I loved the position, as it taught me many more skills such as team management, de-escalation, and problem-solving with time pressure. I eventually became a trainer, to train every position, including new management. As I began my final and more difficult school courses, I began working part-time as a delivery driver, while beginning to be a self-employed driver on the side. I loved the flexibility self-employment gave me, allowing me to finish all my schoolwork. I graduated in 2023, and though I love being self-employed, I seek to take my skills to a company to further continue my career. My goal is to enter an entry-level position at a company and work hard to better myself and excel at the work expected of me.

Timeline

Self-Employed Delivery Driver

Independant
10.2022 - Current

Delivery Driver

Domino's Pizza
07.2020 - 10.2022

Trainer

Domino's Pizza
09.2019 - 07.2020

Assistant Manager

Domino's Pizza
10.2016 - 01.2018

Customer Service Representative

Domino's Pizza
07.2015 - 10.2016

Bachelor of Business Administration - Finance

The University of Texas Rio Grande Valley
Adrian Contreras