Adrian Cook

Troutville,VA

Summary

Instrumental Supervisor bringing 10 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Manages technology strategy, training and documentation.

Overview

years of professional experience

Work History

Corporate IT Supervisor

Excel Truck Group

01.2005 - Current

Managed and mentored a team of IT professionals, fostering growth in skills and knowledge.
Improved team collaboration with the implementation of advanced communication tools and platforms.
Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization''s infrastructure.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Developed comprehensive training programs for new hires, ensuring a smooth onboarding experience into the IT department.
Oversaw vendor relationships, negotiating contracts for cost-effective solutions that met organizational needs.
Reduced downtime and increased productivity by providing timely technical support to staff members.
Established IT budget management processes, tracking expenses to ensure alignment with company financial goals.
Managed IT projects from conception through to completion, ensuring on-time delivery and alignment with organizational objectives.

Dedicated Crew Chief

United States Air Force, USAF

06.1996 - 12.2003

Supervised crew in daily inspections, troubleshooting, and preventive maintenance on B-52H aircraft.
Mentored new Airmen on best practices in aircraft maintenance procedures, contributing to their rapid skill development and integration into the team dynamics.
Promoted a positive work environment by maintaining open lines of communication with team members and encouraging their professional growth.
Diagnosed malfunctions and made repairs.
Assisted in the development and delivery of technical training programs for junior crew members, improving overall team competency levels.
Coordinated aircraft maintenance and repair schedules.
Maintained detailed records of maintenance activities, facilitating accurate tracking and efficient scheduling of future tasks.
Played an active role in emergency response situations, showcasing exemplary composure under pressure while executing assigned responsibilities effectively.
Managed a diverse team of Airmen, ensuring proper training and adherence to safety standards.
Demonstrated commitment to safety by strictly enforcing safety regulations both on the ground and during flight operations.
Supervised and trained other personnel to work on aircraft.
Directed aircraft fueling, loading and unloading operations.
Organized and led pre-flight briefings for crew members.
Updated flight and maintenance logs with current, accurate information.

Education

Associate of Applied Science - Information Technology

Western Virginia Community College, Roanoke, VA

2016

Advanced Diesel Technology Technician - Diesel Mechanics Technology

WyoTech - Laramie, Laramie, WY

12.2003

Awarded Perfect Attendance
Awarded Outstanding Student Advanced Diesel Technology

Skills

IT Asset Management
Information Security Policies
IT Budgeting
Application support
Network Administration
Mobile Device Management
IT Security Management
Hardware maintenance
Technical Troubleshooting
Cybersecurity best practices
Team Development
Documentation And Reporting
Quality Assurance

Operating system management
IT risk management
Documentation Management
Change Management
Risk mitigation planning
Disaster Recovery
Project Leadership
Staff hiring
User Support
Project Coordination
Department management
Infrastructure development
Equipment procurement