Adrian Cuevas
Daly City,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Golden Gate Transit. Skilled in data entry and customer service, I effectively managed teams and improved service delivery by fostering a positive work environment and addressing customer inquiries in Spanish, boosting efficiency and teamwork.
Overview
14
14
years of professional experience
Work History
Terminal Assistant
Golden Gate Transit
2019.05 - Current
- Ensured safe and efficient terminal operations with thorough inspections and adherence to safety regulations.
- Promoted a positive working environment by effectively addressing employee concerns and fostering teamwork.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped check tickets and get the passengers on and off the vessels
Barista Supervisor
Starbucks
2010.04 - Current
- Managed cash handling processes with accuracy, maintaining proper accountability for daily transactions.
- Contributed to an increase in repeat business by consistently delivering exceptional customer service experiences.
- Enhanced customer satisfaction by efficiently managing and delegating tasks to barista team members.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Maintained a clean and safe work environment by enforcing strict adherence to health and safety guidelines.
Reception Assistant
Western Dental
2018.01 - 2022.01
- Responded effectively to client inquiries or concerns, addressing their needs in a courteous and professional manner.
- Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
- Handled confidential information with discretion, protecting sensitive data related to both employees and customers.
- Improved workplace atmosphere with excellent interpersonal skills, fostering positive relationships among team members and clients.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Education
High School Diploma -
Jesse M. Bethel High School
Vallejo, CA06.2007
Skills
- Telephone skills
- Data Entry
- Typing Speed
- Customer Service
- Word and Excell
Languages
Spanish
Native or Bilingual
Timeline
Terminal Assistant
Golden Gate Transit
2019.05 - Current
Reception Assistant
Western Dental
2018.01 - 2022.01
Barista Supervisor
Starbucks
2010.04 - Current
High School Diploma -
Jesse M. Bethel High School
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