Adrian Davis
Gulfport,Mississippi
Summary
Dynamic postal operations leader with extensive experience at USPS, excelling in employee training and customer service. Achieved significant workflow improvements through strategic process enhancements and effective route planning. Committed to safety procedures and policy compliance, fostering a culture of operational excellence and customer satisfaction.
Knowledgeable manager with strong background in postal management, overseeing daily operations and ensuring efficient mail distribution. Successfully streamlined processes to improve service delivery and customer satisfaction. Demonstrated excellent leadership and organizational skills, maintaining high standards of accuracy and timeliness.
Overview
12
12
years of professional experience
Work History
Postmaster
USPS
07.2022 - Current
- Supervised daily operations to ensure timely mail delivery and adherence to USPS standards.
- Trained and mentored staff on best practices for sorting, handling, and delivering mail efficiently.
- Implemented process improvements that enhanced workflow efficiency in a busy postal environment.
- Collaborated with local businesses to streamline services and improve customer satisfaction metrics.
- Managed inventory of postal supplies, optimizing stock levels to reduce costs and waste.
- Developed training programs for new employees, fostering a culture of continuous improvement and operational excellence.
- Analyzed service performance data to identify trends and recommend strategic enhancements for service delivery.
Lead Clerk
USPS
01.2017 - 07.2022
- Managed daily customer transactions and maintained accurate cash register operations.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Organized merchandise displays to optimize visibility and accessibility for shoppers.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and compliance with store policies.
- Trained new staff on sales procedures, tools, and customer service best practices.
- Conducted inventory checks regularly to maintain stock levels and minimize discrepancies.
Clerk
USPS
02.2013 - 01.2017
- Processed incoming and outgoing mail efficiently, ensuring timely delivery and adherence to USPS standards.
- Maintained accurate records of shipments and deliveries using internal tracking systems.
- Assisted customers with inquiries, providing information on services and resolving issues promptly.
- Collaborated with team members to streamline sorting processes, enhancing overall workflow efficiency.
Education
High School Diploma -
Picayune Memorial High
Picayune, MS06-1990
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Workload management
- Security protocols
- Policy compliance
- Records management
- Professional demeanor
- Mail distribution
Timeline
Postmaster
USPS
07.2022 - Current
Lead Clerk
USPS
01.2017 - 07.2022
Clerk
USPS
02.2013 - 01.2017
High School Diploma -
Picayune Memorial High
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