Adrian De La Cruz
Summary
Enthusiastic professional dedicated to enhancing customer satisfaction through effective communication and problem-solving. Proven ability to manage high call volumes while providing prompt, knowledgeable service. Collaborative team member committed to maintaining safety standards and training new employees.
Overview
5
5
years of professional experience
Work History
Package Handler
FedEx
Bloomington
02.2025 - 04.2026
- Loaded and unloaded packages from delivery trucks to ensure timely delivery.
- Sorted and organized packages by destination and size to streamline processing.
- Utilized handheld scanners for tracking package movement accurately.
- Collaborated with team members to achieve daily shipment goals consistently.
- Maintained a clean and safe workspace according to safety standards.
- Assisted in training new employees on operational procedures and safety guidelines.
Costumer Service Associate
Walgreens
01.2023 - 01.2024
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Managed high call volume, effectively reducing customer wait times.
- Streamlined client communication to enhance service experiences and foster loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced sales strategies by successfully upselling relevant products or services during customer interactions.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Building/Lumber Associate
The Home Depot Inc
09.2021 - 03.2022
- Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
- Recommended appropriate products to customers, increasing sales revenue.
- Organized and maintained inventory levels, improving lumber department efficiency.
- Reduced customer wait times for assistance by providing prompt and knowledgeable service.
- Monitored and updated price tags and labels, ensuring accurate pricing of materials.
Education
High School Diploma -
Patriot High School
Jurupa Valley, California 05-2021
Some College (No Degree) - Business Administration And Management
Riverside City College
Riverside, CA05-2026
Skills
- Material Handling
- Inventory Management
- Order Processing
- Quality Assurance
- Safety Standards
- Team Collaboration
- Customer Support
Core Competencies
- Strong customer service and communication skills with the ability to build positive relationships with customers.
- Ability to work efficiently under strict time constraints in a high-volume logistics settings.
- Bilingual with Spanish and English
Affiliations
- Interest in community relationships by applying myself in business oriented events .
Languages
- English
- Spanish
Timeline
Package Handler
FedEx
02.2025 - 04.2026
Costumer Service Associate
Walgreens
01.2023 - 01.2024
Building/Lumber Associate
The Home Depot Inc
09.2021 - 03.2022
High School Diploma -
Patriot High School
Some College (No Degree) - Business Administration And Management
Riverside City College