Adrian Delarosa

• Improved customer satisfaction by providing expert advice on automotive parts and their applications.
• Enhanced sales performance with personalized customer service and in-depth knowledge of products.
• Developed strong relationships with clients, negotiating favorable pricing and delivery terms.
• Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
• Trained new employees on product knowledge, company policies, and effective sales techniques.
• Resolved customer complaints promptly, demonstrating professionalism and empathy.
• Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
• Utilized computer systems to efficiently manage orders, track inventory levels, and generate reports for management review.
• Provided technical support to customers regarding installation or troubleshooting of automotive parts issues.
• Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
• Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
• Served customers in-store and by telephone to answer questions and place orders.
• Performed quality control checks on incoming shipments before adding them into inventory.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
• Tracked parts use and charged items to customer accounts for billing.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Researched vehicles and parts via physical catalogs and electronic means.
• Maintained extensive understanding of common problems and methods for repair.
• Examined returned parts for defects and exchanged defective parts or refunded money.

• Managing Payroll and time attendance modules
• Training and modeling of staff to provide Excellence
• Performed loss prevention tactics and detainment of violators
• Programmed and Managed Patrol Guard Tour system software
• Delegate work duties to individual staff members
• Deputizing in the absence of the management team
• Approving time records and request for time off
• Identifying and evaluating employee training requirements
• Managing performance and disciplining staff
• Providing support and motivating staff
• Performing vehicle surveillance within large specified areas
• Conducting thorough foot patrol surveillance
• Enforcing parking rules and regulations
• Providing Video Surveillance on closed-circuit TV cameras
• Identifying potential risks in advance, analyzing them and taking precautionary procedures to reduce the risk
• Monitor Alarm systems and control access for employee and homeowners
• Complete daily log reports, incident reports, vehicle inspection and equipment checklists
• Updated and maintained post order guidebook of scenarios & rules and regulations.
• Provide 24/7 Employee and Customer Service Support
• Delivery of Projects to specified recipients in a timely manner
• Handled Animal and wildlife situations

• Converse with customers to determine details of equipment problems

• Reassemble equipment after making repairs or replacing parts
• Travel to customers' small businesses and private customers to service equipment or to provide emergency repair service
• Reinstall software programs or adjust settings on existing software to fix equipment
• Advise customers concerning equipment operation, maintenance, or programming
• Test new systems to ensure that they are in working order
• Assemble equipment according to specifications using tools and Trouble Shoot equipment to find solutions.
• Maintain records of equipment maintenance work or repairs
• Install and configure new equipment including operating software or peripheral equipment.

• Maintained and organize work environment.
• Setup and maintain equipment at remote locations.
• Troubleshoot and diagnose equipment performance issues.
• Adhering to all safety protocols, practices and company standards at all times.
• Load and unload of equipment on trucks and trailers.

• Prepared and proofread documents such as letters, forms and reports
• Gathered information for correspondence and special projects
• Operated computer to enter, update, revise and retrieve data
• Maintained office supplies and processed purchase orders as needed
• Set priorities and establish goals to ensure all work was completed on time

• Ran weekend shifts in quick pace restaurants

• Handled customer service requests and resolved issues to total guest satisfaction
• Determined employees best fit roles to increase efficiency
• Kept areas neat, clean and organized at all times
• Maintained the facility and serviced problems as needed