Adrian Donovan
Yorba Linda,CA
Summary
Resourceful and adaptable professional with 6 years of experience in hospitality and 1 year in retail sales, currently pursuing a Transfer degree in Political Science at Orange Coast College. Proven track record of delivering exceptional guest experiences, driving sales growth, and leading teams to success. Seeking new opportunities in customer service roles to leverage customer service expertise and problem-solving skills in dynamic environments. Brings top-notch oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences through service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder/Sales Manager
Club Monaco
09.2022 - 02.2024
- Providing courteous assistance to customers, fostering positive shopping experience
- Efficiently and accurately processing sales transactions while maintaining high level of customer satisfaction
- Utilizing Microsoft Sheets/Excel for comprehensive sales reports and analysis, ensuring strategic decision-making
- Delivered outstanding customer service both in-store and through managing website sales, resolving online issues, and addressing service-related questions with exemplary phone etiquette
- Exceeded sales goals consistently, surpassing daily and weekly targets through proactive customer engagement and product knowledge
- Managed promotional marketing responsibilities, including creation and distribution of posters and direct-to-consumer initiatives, enhancing in-store brand visibility
- Played key role in inventory management and operational processes, ensuring compliance with company standards.
Maître D/Runner/Server
Billy's at the Beach
03.2021 - 09.2023
- Greeted guests with a friendly and professional demeanor, facilitating a positive first impression
- Managed 200+ guest's seating and wait times efficiently, enhancing overall dining satisfaction
- Fielded phone inquiries, providing accurate restaurant information and reservation assistance
- Ensured timely and accurate food delivery to tables, maintaining food quality and presentation standards
- Assisted in table setup and cleanliness, contributing to a pristine dining environment
- Supported kitchen-to-table communication, ensuring guest requests were promptly met
- Provided attentive and personalized service, taking orders and offering menu insights to enhance guest choices
- Managed multiple tables efficiently, ensuring all guests received prompt and courteous service
- Processed payments accurately, upholding financial integrity and guest trust.
Seasonal Host
Balboa Bay Resort & Club
06.2022 - 09.2022
- Coordinated and scheduled private events, including weddings, parties, and business meetings, ensuring exceptional experiences
- Adhered to Four Diamond service standards, exemplifying top-tier hospitality and guest service etiquette
- Welcomed over 300 guests a day to the resort with professionalism, making first impressions memorable
- Assisted with guest services, addressing inquiries, and providing personalized attention.
- Manage a large volume of phone calls and reservations.
- Address guest inquiries and concerns promptly, providing effective solutions for their satisfaction.
Host/Food Runner/Server
BJ'S Restaurant & Brewhouse
12.2017 - 04.2021
- Warmly greeted guests upon arrival, managing waitlists and seating arrangements efficiently
- Provided accurate wait times and restaurant information, improving guest communication
- Ensured entrance and waiting areas were clean and inviting, enhancing guest comfort
- Delivered food promptly and accurately, ensuring orders met BJ's high standards for quality and presentation
- Assisted with table maintenance, ensuring clean and organized dining space
- Facilitated communication between kitchen and dining area, addressing any immediate guest needs
- Offered knowledgeable menu recommendations, tailored to guest preferences and dietary needs
- Maintained attentive and efficient service for multiple tables, ensuring all guests' needs were met promptly
- Handled payment transactions with accuracy, safeguarding against discrepancies and ensuring guest satisfaction.
Education
Transfer Degree - Political Science
Orange Coast College
Costa Mesa, CA12.2025
Skills
- Customer service
- Product Sales
- Restaurant Experience
- Retail sales
- Serving
- Direct sales
- Microsoft Outlook
- Leadership
- QuickBooks
- Microsoft Excel
- Microsoft Office
Certification
- Food Handler Certification
- Driver's License
Licenseexpirationdate
02/01/29
Personal Information
Title: Avid Hospitality/Customer Service Professional
Timeline
Key Holder/Sales Manager
Club Monaco
09.2022 - 02.2024
Seasonal Host
Balboa Bay Resort & Club
06.2022 - 09.2022
Maître D/Runner/Server
Billy's at the Beach
03.2021 - 09.2023
Host/Food Runner/Server
BJ'S Restaurant & Brewhouse
12.2017 - 04.2021
Transfer Degree - Political Science
Orange Coast College
- Food Handler Certification
- Driver's License
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