Adrian Eddleman
Austin,TX
Summary
Dynamic NOC Manager with expertise in network monitoring and incident management. Proven track record in implementing process improvements that enhance operational efficiency and service reliability.
Overview
13
13
years of professional experience
Work History
NOC Manager
Charter
Austin, TX
08.2013 - 09.2026
- Ensured service reliability by overseeing daily network operations for customers.
- Coordinated incident management and response procedures across multiple teams, resulting in streamlined operations.
- Implemented monitoring tools that tracked system performance and quickly identified issues, minimizing downtime.
- Developed and executed strategies that enhanced network performance and reliability.
- Managed a team of NOC engineers responsible for monitoring network performance and resolving issues in an efficient manner.
- Regularly monitored network performance to identify areas for improvement. to determine adjustments needed.
- Identified potential problems before they occur by using proactive monitoring techniques.
- Organized and managed team schedules to ensure adequate staffing levels and resource allocation.
- Analyzed system logs to detect any irregularities or errors in the network environment.
- Coordinated with vendors and suppliers to ensure that their services meet established SLAs.
- Facilitated communication between technical teams and customer service representatives.
- Ensured proper communication between the NOC team members so that tasks can be completed efficiently.
- Led regular meetings to discuss project updates, challenges, and operational strategies.
- Conducted regular training sessions for NOC personnel on new technologies and processes.
- Established key performance indicators for measuring success of NOC operations.
- Implemented changes requested by customers according to established change management policies and procedures.
- Maintained up-to-date knowledge of emerging technologies related to network monitoring tools such as SolarWinds, Nagios.
NOC Tier 1 Engineer
Time Warner Cable
Austin, Texas
10.2013 - 08.2016
- Monitored network performance and identified issues promptly.
- Utilized monitoring tools to ensure optimal service delivery standards.
- Collaborated with team members to troubleshoot network outages effectively.
- Provided first-level support for a variety of telecommunications services.
- Responded to customer inquiries and resolved technical problems efficiently.
- Documented incidents and solutions in the ticketing system accurately.
- Escalated complex issues to Tier 2 support for further investigation.
- Maintained accurate records of service interruptions and resolutions daily.
Education
GED -
Lake Travis High School
Lakeway, TX05-2007
Skills
- Network monitoring
- Incident management
- Performance analysis
- Resource management
- Vendor communication
- Technical training
- Process improvement
- Critical thinking
Timeline
NOC Tier 1 Engineer
Time Warner Cable
10.2013 - 08.2016
NOC Manager
Charter
08.2013 - 09.2026
GED -
Lake Travis High School