Proficient in Microsoft Word, Excel, Sheets and PowerPoint
Adrian Edwards
SYRACUSE,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Linen Associate
SUNY Upstate Medical University
SYRACUSE, United States
01.2020 - 07.2022
- Rotated linens in storerooms and replenished when supplies ran low.
Cashier/Customer Service Representative/Grill Cook
SUNY Upstate Medical University
SYRACUSE, NY
02.2017 - 05.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Also worked the as a grill cook as needed.
Carpet Technician/Customer Care Professional
Choice Building Services
Syracuse, NY
05.2012 - 05.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Communicated with clients regarding account services, statements, and balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Syracuse Academy of Science
Syracuse, NY 09.2006 - 06.2010
Skills
Laundry distribution
Equipment training
Laundry room operations
Drawer management
Customer assistance
Guest inquiries
Report preparation
Sales expertise
Complaint resolution
Technical Support
Documentation and reporting
Service recommendations
Database Management
Troubleshooting
Software
Timeline
Linen Associate
SUNY Upstate Medical University
01.2020 - 07.2022
Cashier/Customer Service Representative/Grill Cook
SUNY Upstate Medical University
02.2017 - 05.2019
Carpet Technician/Customer Care Professional
Choice Building Services
05.2012 - 05.2016
High School Diploma -
Syracuse Academy of Science
09.2006 - 06.2010