Adrian Emmett
San Antonio,TX
Summary
- Bilingual Implementation Specialist proudly offering over 10 years' experience in delivering information regarding project outcomes to stakeholders. An enthusiastic employee knowledgeable in installing, setting up and testing software and applications. Skilled in various technologies, including servers, security and databases.
- Highly trained Implementation Specialist with project scope analysis, systems configuration and maintenance and troubleshooting expertise. A diligent employee multitasking on very complex assignments. Ready for a new position that involves providing customer assistance in the IT environment.
- A self-starter with 4 years of experience installing custom software and applications onsite and from remote locations. A technology-driven Implementation Specialist known to have a high level of patience, skill, and experience for providing exemplary service and assistance to clients.
Overview
12
12
years of professional experience
Work History
Control Implementation Specialist
NXT
Remote
12.2022 - 06.2023
- Analyzed security gaps and presented technical teams with recommendations for improvement
- Provided potential solutions and assisted in the implementation of measures to address security gaps
- Developed and maintained technical compliance documents for various platforms
- Researched and presented OSINT solutions to enhance security measures
- Maintained up-to-date knowledge of platform vulnerabilities and security events.
- Documented and reported on key risks and recommended mitigation strategies.
- Compiled and submitted regular reports to update senior management on operations and progress.
- Conducted in-depth analyses on potential risks, impacts of new legislation or potential economic factors related to financial activities.
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Contract ended was not renewed
Logistics Manager
Brilled Lighting
Logan, UT
03.2022 - 10.2022
- Evaluated current Shipping contracts and improved terms resulting in a 10% decrease in cost across for all shipments
- Resolved issues immediately, enabling project deliverables to meet key milestones as defined by stakeholders.
- Standardized work procedures and created visual work instructions for contract laborers, ensuring consistency and reducing errors.
- Monitored communications between in-house software team, clients and stakeholders.
- Reviewed, analyzed and recommended software solutions for specific project needs.
- Managed backup, user account and helpdesk systems.
- Analyzed workflows and established priorities for daily operations.
- Met with users, vendors and technicians to determine computing requirements.
- Company relocated out of state unable to follow.
Software Team Lead
IFIT
Logan Utah
12.2020 - 03.2022
- Evaluated client network security needs and recommended targeted solutions
- Performed packet level analytics to resolve tickets
- Coordinated work of 10+ employees, providing clear direction and motivational leadership resulting in a 90% decrease in escalations
- Researched and presented OSINT solutions to enhance security measures
- Maintained up-to-date knowledge of platform vulnerabilities and security events
- Collaborated in an AGILE environment, improving documentation and meeting deadlines.
Technician
Toyota
San Antonio, TX
01.2018 - 12.2020
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
IT Contractor
MSSP Contractor
San Antonio, Texas
01.2014 - 01.2018
- Established strong client relationships by delivering exceptional technical support and solutions
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Conducted thorough assessments of existing networks to identify vulnerabilities and recommend security enhancements
- Configured network equipment for installations, performed lifecycle refreshes, and performed post-installation testing for turnkey services
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications
- Secured network systems by establishing and enforcing access control policies.
- Completed root cause analysis on routine and complex problems.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Supervised and directed workers engaged in installation of data communication equipment and software.
Education
Computer Engineering (no degree) -
BYU-I
Skills
- Risk analysis
- Configuration management
- Application Security
- Intrusion Prevention
- NIST 800-53 Rev4
- Encryption
- Spanish
- Brazilian Portuguese
- OKTA IAM
- AWS cloud
- Security Compliance
- Threat Intelligence
- JIRA
- Ticketing Systems: ServiceNow, Zendesk, Jira, SAP, Salesforce
- Mobile Device Management
- Business Analysis
- Technical leadership
- Information Security
Websites
Timeline
Control Implementation Specialist
NXT
12.2022 - 06.2023
Logistics Manager
Brilled Lighting
03.2022 - 10.2022
Software Team Lead
IFIT
12.2020 - 03.2022
Technician
Toyota
01.2018 - 12.2020
IT Contractor
MSSP Contractor
01.2014 - 01.2018
Computer Engineering (no degree) -
BYU-I
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