Adrian Esau
Virginia Beach,VA
Summary
Committed and hardworking individual with a proven track record of initiative and leadership within teams. Demonstrated ability to train employees effectively and utilize organized methods for daily planning, scheduling, and customer service. Adept at assuming additional responsibilities to lead and delegate tasks, ensuring smooth operations and optimal outcomes.
Overview
4
4
years of professional experience
Work History
US Rater
Telus Digital
09.2023 - Current
- Analyze data to identify root causes of problems and recommend corrective actions.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed and organized documents for data entry tasks.
- Compared transcribed data with source document to detect and correct errors.
Front End Customer Service Associate
Walmart
01.2022 - 07.2023
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Barista
Starbucks
07.2021 - 01.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages.
Busser
Chuys
03.2021 - 07.2021
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment
Education
High School Diploma -
Cabot High School
Cabot, AR05.2021
Skills
- Multitasking Abilities
- Customer Service and Assistance
- Store Merchandising
- Effective Planning
- Quality Assurance
- Willing to Learn
Timeline
US Rater
Telus Digital
09.2023 - Current
Front End Customer Service Associate
Walmart
01.2022 - 07.2023
Barista
Starbucks
07.2021 - 01.2022
Busser
Chuys
03.2021 - 07.2021
High School Diploma -
Cabot High School
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