Adrian Esparza
Mesquite,TX
Summary
Sociable Server offering 3 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Detail-oriented Waiter with 3 years of experience in friendly dining. Skilled at memorizing menus and orders, handling high-traffic times and maintaining accuracy with large orders. Dedicated to excellent customer service and best-in-class dining experiences. Personable Shoe Sales Associate possessing excellent communication, multitasking and organizational skills. Offering 4-year background assisting customers in selecting footwear according to preferred styles, sizes and colors. Customer-oriented individual with expertise in cash handling and customer service.
Overview
4
4
years of professional experience
Work History
Footwear Sales Associate
Dicks Sporting Goods
06.2022 - Current
- Greeted and offered sales assistance to every customer upon entry into store.
- Provided accurate store information on pricing, sales and product features.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Accurately handled cash, card and check transactions to balance computerized register.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Advertised best-selling shoe products and trendy brands.
- Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
- Created attractive merchandise displays throughout store.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
- Conducted product feature comparisons and price checking to facilitate consumer purchasing.
- Drove team revenue totals by bringing in top sales numbers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assembled promotional displays to increase brand awareness and attract customers.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
- Studied customer buying trends, demands and preferences to determine fast-selling items.
- Registered customer information on database to enable tracking history and maintain accurate records.
Host /Server
Brinker Internationl, Chili's Grill & Bar
03.2019 - 02.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Set up dining room to meet hospitality and service standards.
- Stocked server areas with supplies before, during and after shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Clothing Sales Associate
hollster Co
11.2019 - 02.2020
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Tracked inventory by scanning into [Type] system.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
Education
High School Diploma -
North Mesquite High School
Mesquite, TX06.2020
Skills
- Staff Training
- Team Player
- Transactions and Cash Handling
- Menu Recommendations
- Cleaning and Sanitizing
- Warm and Friendly
- Menu Memorization and Presentation
- Able to Lift 30 Pounds
- Ability to Lift 30 Pounds
- Table Bussing
- Sales Floor Maintenance
- Strong Communication and Interpersonal Skills
- Safe Equipment Handling
- Issue Refunds
- Product Availability
- Sales Contracts
- Financial Transactions
- Loyalty Programs
- Closing Procedures
- Product Merchandising
- Engaging with Diverse Customers
- Customer Buying Habits
- Team Instructions
- Professional Relationships
- Hospitality and Accommodation
- Dispute Mediation
- Merchandising and Display
- Merchandise Financing
- Accessories and Footwear
- Customer Service
- Product Comparisons
- Product Promotion
- Merchandise Alteration Estimates
- Suggestive Selling
- Safety and Cleanliness Standards
- Operational Efficiency
- Building Customer Loyalty
- Organizational Policies
- Exceeding Customer Expectations
- Consultative Sales Techniques
- Retail Metrics and Goals
- Credit and Debt Card Processing
- End Cap Management
- Retail Sales Customer Service
- Client Needs Assessment
- Returns and Exchanges
Languages
Spanish
Professional Working
Timeline
Footwear Sales Associate
Dicks Sporting Goods
06.2022 - Current
Clothing Sales Associate
hollster Co
11.2019 - 02.2020
Host /Server
Brinker Internationl, Chili's Grill & Bar
03.2019 - 02.2022
High School Diploma -
North Mesquite High School
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