Adrian Fauntleroy
Hague,VA
Summary
Experienced with analyzing and processing diverse claims accurately and efficiently. Utilizes strong investigative skills and attention to detail to ensure fair settlements. Track record of maintaining compliance with industry regulations and providing excellent customer service.
Overview
17
17
years of professional experience
Work History
Claims Specialist
GEICO
03.2025 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Contact Representative GS-0962-06
Internal Revenue Service
05.2023 - 03.2025
- Provided technical support via telephone.
- Assisted customers with inquiries and provided accurate information in a timely manner.
- Utilized active listening techniques to gain understanding of customer needs.
- Studies, evaluate, and provides policy and procedural recommendations and determinations concerning internal administrative operations, organizational structures, and management initiatives related to taxpayers and departmental organization.
- Review all established proposed and active procedures and processes to ensure work is documented and taxpayer accounts are compliant and prepared for future filings.
- Develops and coordinates organizational and process changes as needed in response to shifting program emphasis, redirected program priorities, and taxpayer needs.
- Conduct detailed reviews, analyses of complex functions, work processes, documents, job aids, and Internal Revenue Manuals, and makes recommendations for improvement in the effectiveness and efficiency of work and program operations to upper management.
- Regularly perform operational and compliance reviews, preparing account evaluations, and providing guidelines pertaining the effectiveness of line program operations, and tax law.
PSE Clerk
United States Postal Service
03.2023 - 05.2023
- Prepared required paperwork for shipments in accordance with company standards.
- Utilized effective problem-solving techniques to resolve customer issues in a timely manner.
- Ensured compliance with USPS policies while always providing quality customer service.
- Performed data entry tasks for various administrative activities related to the PSE position.
- Developed comprehensive knowledge of postal regulations and procedures, including Domestic and International services.
- Operated a variety of office equipment including computers, scanners, and postage machines with proficiency.
- Processed incoming mail efficiently, accurately sorting packages according to established guidelines.
- Assisted customers with their inquiries regarding delivery times, prices, and product availability.
- Conducted daily operations such as cash handling, balancing registers, stocking shelves, and organizing inventory.
- Handled confidential customer information securely with utmost discretion.
- Performed manual sorting duties when needed by separating mails into different categories such as regular mail, express mail.
- Effectively operated various mail processing equipment to sort, weigh, and stamp incoming and outgoing mail.
- Efficiently handled cash register operations and prepared reports of daily activities.
Cash Office Administrator
LOWE'S
10.2014 - 03.2023
- Implemented best practices, automation and digitization to improve business processes.
- Remained up-to-date on information and technology to increase innovation and drive compliance.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Processed customer payments.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
- Researched and resolved collections disputes to maintain customer relationships.
- Balanced terminals daily using Veribalance, verifying deposits and rectifying discrepancies.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Customer Service Star Award
Shift Manager
MCDONALD'S
07.2008 - 07.2021
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Helped employees accomplish tasks during peak periods.
- Assessed reports and adjusted workflows to realign with targets.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Cross-trained in every store role to maximize operational knowledge.
- Employee of the Month multiple times.
Education
Associate of Applied Science - Business Administration
Rappahannock Community College
Warsaw, VA12.2022
Accounting Certificate - Accounting
Rappahannock Community College
Warsaw, VA12.2022
High School - undefined
Washington and Lee High School
Montross, VA06.2009
Skills
- Inventory control
- Customer service
- Cash handling
- Microsoft Office
- Communication skills
- Payroll
- Data analysis skills
- QuickBooks
- Time management
- Cashiering
- Digitization
- Organizational skills
- Claims adjustment
- Research
- Administrative experience
- Shift management
- Accounts Payable
- Accounts Receivable
- Accounting
- Human Resources
- Bookkeeping
- Bank Reconciliation
- Management
- Microsoft Outlook
- General Ledger Reconciliation
- Merchandising
- Event planning
- Clerical experience
- Cash register
- Microsoft Excel
- Typing
- Accounting software
- Microsoft Word
- Analysis skills
- Microsoft Powerpoint
- Leadership
- Product management
- Claims investigation
- Claims processing
- Claims
- Coverage determination
- Policy review
- Multitasking
Timeline
Claims Specialist
GEICO
03.2025 - Current
Contact Representative GS-0962-06
Internal Revenue Service
05.2023 - 03.2025
PSE Clerk
United States Postal Service
03.2023 - 05.2023
Cash Office Administrator
LOWE'S
10.2014 - 03.2023
Shift Manager
MCDONALD'S
07.2008 - 07.2021
Accounting Certificate - Accounting
Rappahannock Community College
High School - undefined
Washington and Lee High School
Associate of Applied Science - Business Administration
Rappahannock Community College
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