Adrian Felipe
Miami,FL
Summary
Adept at database management and excelling in customer education, I significantly enhanced customer satisfaction at Mainfreight Transport by swiftly resolving complaints and streamlining service coordination. My proactive approach and expertise in complaint handling have consistently led to improved service delivery and customer relations.
Overview
7
7
years of professional experience
Work History
Dispatcher Coordinator
Mainfreight Transport
Miami, Florida
07.2018 - Current
- Resolved customer complaints in a timely manner.
- Tracked changes in computer system to keep records current and accurate.
- Created detailed reports of customer service interactions.
- Provided exceptional customer service throughout each interaction.
- Received or prepared work orders.
- Recorded and maintained files or records of customer requests, work or services performed.
- Provided accurate information about product features, pricing plans, and warranties.
- Followed up with customers to ensure satisfaction with resolution of problems or requests.
Education
High School Diploma -
G.Holmes Braddock
Miami, FL06-2016
Some College (No Degree) - Computer Science
Miami Dade College
Miami, FLSkills
- Database management
- Customer education
- Service coordination
- Work order tracking
- Information gathering
- Payment management
- Appointment coordination
- Customer outreach
- Call control
- Call center experience
- Documentation and notes
- Complaint handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher Coordinator
Mainfreight Transport
07.2018 - Current
High School Diploma -
G.Holmes Braddock
Some College (No Degree) - Computer Science
Miami Dade College
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