Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adrian Figueroa

Philadelphia,PA

Summary

Recent IT graduate with demonstrated experience in technical support, customer service via phone, in-person channels, and educational technology assistance. Successfully resolved technical issues for over 100 daily users, while maintaining equipment and uptime. Seeking an IT Support Technician position to apply and build technical troubleshooting skills in a customer-focused approach.

Overview

3
3
years of professional experience
1
1
Certification

Work History

STEM Education Assistant

Heights Philadelphia
Philadelphia, USA
06.2024 - 08.2024
  • Provided technical support for educational technology and lab equipment used in STEM research programs
  • Assisted students with computer-based research tools and data analysis software
  • Coordinated technology resources for educational field trips and learning activities

IT Support Specialist

Temple University Biology & Life Sciences Center
Philadelphia, USA
08.2022 - 01.2023
  • Provided frontline technical support for over 100 daily lab computer users, troubleshooting hardware and software issues across Windows environments.
  • Diagnosed and resolved printer connectivity, monitor display, and computer performance issues.
  • Performed routine maintenance and updates on laboratory computers, ensuring optimal performance for academic software.
  • Documented technical issues and resolutions, creating knowledge base entries for recurring problems.
  • Collaborated with the IT department to escalate complex issues and coordinate equipment replacements.

Financial Customer Support Intern

Bank of America
Cranston, USA
06.2021 - 08.2022
  • Delivered technical and customer support via phone and in-person channels, resolving account access and system-related inquiries for over 50 daily customers.
  • Utilized internal banking software systems to verify user authentication and check them in to appointments.
  • Trained colleagues on digital banking platforms, and assisted with technology adoption initiatives.
  • Collaborated with interns to present a PowerPoint to the boardroom about how to harness social media to better educate financial literacy habits among young people through the Better Money Habits program.
  • Assisted customers using the Bank of America app or ATM to help solve their issues digitally.

Education

Bachelor of Arts - Information Science & Technology

Temple University, College of Science & Technology
Philadelphia, PA

Skills

  • Windows/Linux Operating Systems
  • Hardware troubleshooting and diagnostics
  • Network Configuration
  • Help Desk Support
  • Active Directory
  • Microsoft Office Suite
  • Remote desktop tools
  • Ticketing Systems
  • Python
  • C#
  • Oracle SQL
  • Git
  • Amazon Web Services
  • NET Framework

Certification

CompTIA A+ Certification In Progress: August 2025

Timeline

STEM Education Assistant

Heights Philadelphia
06.2024 - 08.2024

IT Support Specialist

Temple University Biology & Life Sciences Center
08.2022 - 01.2023

Financial Customer Support Intern

Bank of America
06.2021 - 08.2022

Bachelor of Arts - Information Science & Technology

Temple University, College of Science & Technology

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