Adrian Flores
North Chicago,IL
Summary
Adept at facilitating positive and productive interactions between workers, leaders and union representatives. Capable of reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach. Diligent Construction team member knowledgeable about organizing supplies, operating equipment and helping skilled workers complete demanding work. Outstanding ability's and different skill's over 6 months working in commercial and residential construction. Versed in completing physically-challenging jobs and working long hours under all types of weather conditions. Familiar with customer service with history of quickly learning new techniques and equipment operation. Conversational spanish and english skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Installation Technician
Flock Safety
02.2024 - Current
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Maintained updated knowledge of all equipment, products, and services to properly perform the job required.
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations.
- Coordinated with logistics teams to ensure timely delivery of required materials for successful project completion.
- Reduced repeat service calls with meticulous attention to detail during initial installations and repairs.
- Served as mentor to new technicians, sharing best practices and technical knowledge to elevate team performance.
Utility Locator
USIC Locating Services
09.2022 - 02.2024
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Reviewed maps and blueprints to identify locations for and sizes of underground utilities
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Responded to service requests during and after business hours.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Enhanced productivity by implementing efficient time management strategies for team members.
- Collaborated with cross-functional teams to establish deadlines and ensure timely project completions.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Concrete Laborer
A Flores Concrete
03.2022 - Current
- This is my fathers construction company which I help as a laborer, driver & operator when needed and available.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
Shipping and Receiving Assistant Manager
Menards
09.2021 - 09.2022
- Optimized warehouse space utilization by rearranging storage areas according to product size, weight, and demand frequency patterns.
- Trained new team members in company procedures, enhancing overall department performance through knowledge sharing.
- Managed incoming shipments, ensuring accurate inventory control and timely processing of goods.
- Improved shipping efficiency by streamlining processes and organizing the warehouse layout.
- Implemented safety measures within the warehouse environment, reducing workplace accidents and fostering a culture of safety awareness among colleagues.
- Processed returns effectively by inspecting items for damage or discrepancies before updating inventory records accordingly.
Forklift Operator
Menards
12.2020 - 09.2022
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Transported goods between warehouse locations according to shipment and storage needs.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
Line Worker
Abbott Laboratories
08.2020 - 12.2020
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Assisted quality assurance by visually inspecting items and removing defective parts.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Enthusiastically took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Housekeeping Room Attendant
Advocate Condell Medical Center
03.2020 - 08.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Provided laundering services for guests by washing, drying and hanging laundry.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
- Slid beds, sofas and various other types of furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Operated cleaning equipment and used chemicals by following all safety protocols and procedures to avoid burns and injuries.
- Stocked bathrooms with toilet paper, towels, and toiletries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
- Maintained public and guest room floors by mopping, sweeping and vacuuming.
- Cleaned and stocked minibars with necessary beverages and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
Assistant Front Desk Manager
Marriott Hotel, Spa & Convention Center
02.2019 - 06.2020
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Performed concierge services for guests as needed.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Planned coverage needs and organized services to support incoming special events.
- Worked with housekeeping team to resolve issues or questions.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Provided resources for training new employees and ongoing training for current staff.
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Responded to customer service inquiries, both in-person and by telephone.
- Completed employee appraisals to conduct annual reviews.
- Assisted manager with guest check-in and check-out and provided customer service.
- Increased customer service ratings through personable service.
Labor
Mendez Concrete Inc.
07.2019 - 08.2019
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Collected measurements and marked locations as part of project preparations.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Recognized and reported potential project challenges and assisted with solutions.
- Directed traffic away from hazardous locations, protecting team members and general public.
Customer Service Manager
Hotel Restaurant Bar & Spa Casa Ixtapan
06.2018 - 01.2019
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Devised and published metrics to measure organization's success in delivering world class customer service.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
Assistant Front Desk Manager
Marriott Hotel, Spa & Convention Center
02.2018 - 06.2018
- Performed concierge services for guests as needed.
- Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
- Held quarterly office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Planned coverage needs and organized services to support incoming special events.
- Resolved guest complaints by addressing issues with rooms promptly.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Worked with housekeeping team to resolve issues or questions.
- Provided resources for training new employees and ongoing training for current staff.
- Welcomed guests and focused on providing positive lodging experience.
- Responded to customer service inquiries, both in-person and by telephone.
Education
Tourism Technician
CBT Calmecac
Ixtapan De La Sal, Estado De Mexico, Mexico08.2019
High School Diploma -
CBT Calmecac
Ixtapan De La Sal07.2019
IT Technician
ESTIC NO.11 Calmecac
Ixtapan De La Sal, Estado De Mexico, Mexico07.2016
Skills
- Tear down and set up
- Repair and maintenance
- Strong mechanical aptitude
- Bilingual in Spanish
- Power and hand tools
- Residential construction
- Good communication skills
- Cleaning
- Teamwork
- Packaging
- Assembly protocols
- Organization and Time management
- Installation and Repair
- Health and Safety Standards
- Quality Management
- Basic math
- Written Communication
- Verbal and written communication
- Strategic Planning
- Business planning
- Staff Management
- Sales and Marketing
- Customer/Client relations
- Documentation and reporting
- Travel planning
- Office administration
- Multi-Line Telephone Systems
- Telephone etiquette
- Complaint resolution
- Order fulfillment
- Report preparation
- Desktop Technical Support
- Help Desk Operations
- Mobile Device Deployment
- Hardware and software installation
- Help desk support
- Design principles
- Customer Interaction
- Cash Handling
- Baggage assistance
- Training and mentoring
- Public speaking
- Proficient in spanish
- Power tools operation
- Equipment installation
- Worksite safety
- Cable management
- Outdoor installations
- Specialty tools
- Job planning
- Installation planning
- Hardware assembly
- Project management
Certification
- Forklift operator
- USIC project time management
- USIC project management
- DOT certified
- OSHA 10 hrs certification
- Skid steer operator
- Bucket truck operator
- Capable of driving heavy trucks and towing equipment.
- Capable of driving both manual and automatic vehicles.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Installation Technician
Flock Safety
02.2024 - Current
Utility Locator
USIC Locating Services
09.2022 - 02.2024
Concrete Laborer
A Flores Concrete
03.2022 - Current
Shipping and Receiving Assistant Manager
Menards
09.2021 - 09.2022
Forklift Operator
Menards
12.2020 - 09.2022
Line Worker
Abbott Laboratories
08.2020 - 12.2020
Housekeeping Room Attendant
Advocate Condell Medical Center
03.2020 - 08.2020
Labor
Mendez Concrete Inc.
07.2019 - 08.2019
Assistant Front Desk Manager
Marriott Hotel, Spa & Convention Center
02.2019 - 06.2020
Customer Service Manager
Hotel Restaurant Bar & Spa Casa Ixtapan
06.2018 - 01.2019
Assistant Front Desk Manager
Marriott Hotel, Spa & Convention Center
02.2018 - 06.2018
Tourism Technician
CBT Calmecac
High School Diploma -
CBT Calmecac
IT Technician
ESTIC NO.11 Calmecac
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