Adrian Garcia
Milpitas,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Trio Heating And Air Conditioning
08.2023 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams
Service Technician
A1 Heat And Air Conditioning
09.2022 - 08.2023
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Was promoted to Service Manager and drove my team of 6 - 10 technicians and department to maximize sales and average tickets
- Refined price book for maximized sales efficiency per appointment
- Hosted weekly 1 on 1s with Nexstar training and service classes for my technicians
HVAC Lead Installer
SVS Home Comfort
12.2012 - 12.2022
- Improved customer satisfaction by providing efficient and accurate installations.
- Streamlined installation processes for increased productivity and faster project completion.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Reduced installation errors, implementing thorough quality control measures.
- Leading my apprentices and teaching them the trade
- Detailed material lists for job completion
- Delivery 5 star service and on time job completions
Education
High School Diploma -
Independence High School
San Jose, CA01.2010
Skills
- New Employee Hiring
- After-sales support
- Work Planning and Prioritization
- Expert in [Software]
- Estimating and Quoting
- Staff Supervision
- Goal Setting
- Culture development
- Policy and Procedure Enforcement
- Customer Service
- Shift Scheduling
- Schedule Management
- Staff Training and Development
- Technical Support
- Revenue Generation
- Time Management
- Technical Troubleshooting
- Process Implementation
- Leadership Development
- Goal-Oriented
- Team Leadership
- Employee Development
Certification
EPA Certified for Refrigeration
Timeline
Service Manager
Trio Heating And Air Conditioning
08.2023 - Current
Service Technician
A1 Heat And Air Conditioning
09.2022 - 08.2023
HVAC Lead Installer
SVS Home Comfort
12.2012 - 12.2022
High School Diploma -
Independence High School
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