ADRIAN GARCIA
El Paso
Summary
To obtain a position to fully utilize skills that took years to perfect and share that knowledge. Customer focused and motivated to maintain customer's and patient satisfaction and contribute to company success. Driven to exceed goals, delivering high results in a timely manner. Experienced in working in a fast- paced environment. Solid team player who offers a positive and cooperative attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Donor Relations Coordinator
Vitalant
09.2024 - Current
- Managed key relationships with donors through regular updates, reports, and timely acknowledgments.
- Created donor recognition programs to drive engagement.
- Implemented effective stewardship plans that deepened relationships with major gift donors, leading to increased retention rates.
- Elevated donor satisfaction levels through prompt resolution of inquiries and concerns related to contributions or benefits.
- Scheduled blood drives within center-established guidelines to achieve monthly and annual goals.
- Enhanced donor engagement by implementing personalized communication and acknowledgment strategies.
Customer Service Representative
Charter Spectrum
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Gym Receptionist
Planet Fitness
03.2024 - 08.2024
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Customer Service Representative
Teleperformance USA
07.2020 - 07.2023
- Handled supervisor/clients inquiries and suggestions courteously and professionally.
- Moderated 250+ social media videos an hour handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Remained up to date on workflow changes, operational guidelines and community standards to implement correct policies.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
- Responded to and engaged with customers on social media pages to promote products and services.
Hairstylist/Cosmetologist
EM Salon
01.2014 - 08.2018
- Customer Service
- Shampoo, cut, dye and style hair
- Apply chemicals to change texture of hair
- Work with razors, trimmers and other implements to achieve desired looks
- Give clients advice on how to maintain a hairstyle or look
- Explain the best ways to maintain hair health and why it's important
- Maintain supplies needed for hair styling
Hairstylist
MasterCuts - Regis
05.2018 - 07.2018
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
Education
GED -
Burges High School
El Paso, TX08.2018
Skills
- Exceptional Telephone Etiquette
- Effective Workflow Management
- Conflict Resolution Techniques
- Time Management
- Product Knowledge
- New Hire Training
- Staff Management
- Cash Handling
- Online Presence Monitoring
- Information Confidentiality
- Customer Follow-Up
- Extension Installations
- Customer Buying Habits
- Innovative Hairstyling Techniques
- Highlights and Lowlights
- Cosmetology Principles Knowledge
- Maintaining Clean Work Areas
- Customer Consultations
- Clippers Usage
- Texturizing Services
- Sales Expertise
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Donor Relations Coordinator
Vitalant
09.2024 - Current
Gym Receptionist
Planet Fitness
03.2024 - 08.2024
Customer Service Representative
Charter Spectrum
12.2023 - Current
Customer Service Representative
Teleperformance USA
07.2020 - 07.2023
Hairstylist
MasterCuts - Regis
05.2018 - 07.2018
Hairstylist/Cosmetologist
EM Salon
01.2014 - 08.2018
GED -
Burges High School