Accomplished Team Lead Technician at Stevinson Lexus Lakewood, adept in diagnosing vehicle systems and enhancing team efficiency. Proven track record in coaching and mentoring, fostering a customer-focused environment. Leveraged attention to detail to improve service delivery by 20%, ensuring compliance and safety. Skilled in conflict resolution and technical diagnostics.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Team Lead Technician
Stevinson Lexus Lakewood
10.2024 - Current
Diagnosed and repaired vehicle systems using advanced diagnostic tools and equipment.
Conducted routine inspections to ensure optimal vehicle performance and safety compliance.
Assisted in maintaining cleanliness and organization of workshop environment for efficient operations.
Collaborated with team members to streamline repair processes and improve service delivery times.
Documented repair orders accurately, detailing services performed for customer transparency.
Learned manufacturer specifications and repair techniques to enhance technical skills and knowledge base.
Supported training initiatives by sharing knowledge on best practices with new technicians.
Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed customer orders and warranty services according to manufacturer specifications.
Coordinated daily team operations to enhance efficiency and productivity.
Participated in quality control checks to uphold product standards and compliance regulations.
Team Leader
Lexus of Greenwood Village
10.2013 - 10.2024
Led daily team meetings to enhance communication and address operational challenges.
Coordinated project timelines and deliverables, ensuring alignment with organizational goals.
Trained new team members on processes and best practices, fostering a collaborative environment.
Monitored team performance metrics to identify areas for improvement and implement solutions.
Team Lead Technician
Stevinson Lexus Lakewood
08.2005 - 09.2013
Led team in achieving sales targets through effective training and development programs.
Streamlined operations by implementing new inventory management systems, enhancing efficiency and accuracy.
Mentored junior staff, fostering a culture of continuous improvement and professional growth.
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Mentored junior technicians on best practices and repair techniques.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Toyota Master Technician
Stevinson Toyota West and Scion
07.1997 - 08.2005
Diagnosed and resolved complex technical issues to ensure optimal equipment performance.
Led team in implementing efficiency improvements, enhancing workflow and reducing downtime.
Mentored junior technicians, fostering skill development and promoting knowledge sharing.
Developed maintenance schedules that extended equipment lifespan and improved reliability.
Mentored junior technicians, enhancing their skills and promoting teamwork in service department.
Implemented process improvements that increased workflow efficiency and reduced repair times.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Tested vehicle components and systems to identify issues.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Used specialized tools to detect leaks in gas and refrigerant systems.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Education
Associate of Science - Automotive
Western Technical Institute
El Paso, TX
07-1997
Skills
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Certification
Certified Toyota Master Tech, Lexus Master tech, ASE master certified