Adrian Garcia Leyva
Miami,FL
Summary
With a proven track record at Stanley Steemer, I excel in customer service and sales strategy development, enhancing customer satisfaction and loyalty through meticulous attention to detail and effective relationship building. Trained teams to peak performance, significantly boosting efficiency and productivity.
Overview
1
1
Certification
Work History
Technician
Stanley Steemer
- Maintained a safe work environment by strictly adhering to established safety protocols
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated.
- Identified sales opportunities, explained the features and benefits of products and services to customers, and conducted product demonstrations and presentations.
- Maintained contact lists and followed up with customers to continue relationships.
- Built trust with customers by understanding their needs and preferences to ensure repeat business and long-term loyalty.
Technician Development Supervisor
Stanley Steemer
- Regularly conducted morning meetings on sales services and safety topics.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Provided and documented required training of all technicians, including all carpet technician training programas as well as Front Door Four.
- Developed action plans for individuals that are outside of scheduled progress.
- Modeled company values and culture in day to day interactions and decisions.
- Performed and documented the efficiency and productivity of crews by doing weekly crew visits.
Education
High School Diploma -
Vladimir Ilych Lenin
Havana, Cuba 06.2006
Computer Engineering
Technological University
Havana , Cuba Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Quality control
- Customer interaction
- Deadline oriented
- Relationship building
- Written/Verbal communication
- Sales strategy development
- Active listening
- Negotiation
- Sales presentations
- Product description
- Complaint handling
- Prospecting clients
- Client engagement
Certification
From IICRC:
- AMRT (Applied Microbial Remediation technician)
- ASD (Applied Structural Drying Technician)
- CCT (Carpet Cleaning Technician)
- UFT (Upholstery and Fabric Cleaning Technician)
- WRT (Water Damage Restoration Technician)
From OSHA:
- 10-hour General Industry Safety and Health
Licenses
Real Estate Sales Associate
Timeline
Technician
Stanley Steemer
Technician Development Supervisor
Stanley Steemer
High School Diploma -
Vladimir Ilych Lenin
Computer Engineering
Technological University