Adrian Garinger
Little River,SC
Summary
Results-driven professional with a proven track record in customer service and credit management. Known for effective communication and problem-solving abilities, contributing to streamlined payment processes and enhanced customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Accounts Associate
MBI., Inc
Norwalk, Connecticut
06.2024 - 05.2025
- Balanced daily credit card charges report for Danbury Mint and PCS Stamps & Coins.
- Informed management of daily refunds exceeding $500 for prompt approval.
- Managed daily Personalization report for personalized orders, ensuring timely action.
- Scanned incoming mail to facilitate remote work for customer service representatives.
- Processed incoming and outgoing mail, ensuring efficient internal and external communication.
- Handled customer correspondence, applying appropriate postage as necessary.
- Processed payments via paper checks and credit cards, ensuring accurate account application.
Customer Contact Associate
MBI.,Inc
Norwalk, Connecticut
09.2000 - 06.2024
- In-house inbound call center for a fast-paced mail-order company.
- Handled all aspects of customer service for the customers. From placing orders, to applying payments, to generating returns, to transferring funds between orders, to issuing refunds for the customers.
- Also managed temps brought in to help with the overflow of the busiest time of year for the company: the Holiday Season. In this capacity, I assisted anywhere from 10 to 24 temp reps, based on the company's projection of high volume in placing new orders.
- also assisted other departments on an as needed basis.
Education
High School Diploma -
Norwalk High School
Norwalk, CT06-1986
Some College (No Degree) - Finance, Accounting, Spanish
University of Connecticut
Stamford, CTSkills
- Payment processing
- Credit management
- Refund approval
- Order personalization
- Communication software
- Customer relationship management
Languages
Spanish
Full Professional
Certification
Notary Public- State of Connecticut
References
References available upon request.
Timeline
Senior Accounts Associate
MBI., Inc
06.2024 - 05.2025
Customer Contact Associate
MBI.,Inc
09.2000 - 06.2024
High School Diploma -
Norwalk High School
Some College (No Degree) - Finance, Accounting, Spanish
University of Connecticut