Adrian Gilmore
FRANKLINTON,LA
Summary
Dynamic and compassionate Medical Assistant with a proven track record at Riverside Medical Center, enhancing patient satisfaction and clinic efficiency. Skilled in HIPAA compliance and patient scheduling, with a knack for fostering trust through exceptional patient care. Achieved a significant reduction in wait times, demonstrating a blend of clinical proficiency and empathetic patient interaction. I strive to motivate, help teach others, leadership, promoting teamwork. Planning and organizing, problem-solving, decision-making, influencing, delegating, communicating and solving conflict.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Riverside Medical Center
01.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Measured patient pulse oximetry.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Credit Manager
Magee Autoplex
10.2014 - 03.2021
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Improved credit risk management by implementing effective underwriting policies and procedures.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
- Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
- Referred delinquent accounts to collections department or outside resources.
- Developed strong relationships with clients through professional communication and timely resolution of credit issues.
- Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Reviewed and analyzed loan procedures.
- Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.
- Developed strategies to expedite payments and customer resolutions.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Monitored accounts for signs of fraud and non-payment issues.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Oversaw reporting, documentation and recordkeeping requirements for department.
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Medical terminology
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Medical records management
- Patient care coordination
- Patient flow management
- Sterilization techniques
- First aid
- Medical supply inventory
- Equipment sterilization
- Medical office administration
- Complex Problem-solving
- Trustworthy companion
- Adaptable
- Patient relations
- Inventory and supply management
- Simple dressings
- Prioritizing stat orders
- Professional bedside manner
- Payment collection
- Valid state driver's license
- Reliable transportation
- Conflict resolution
- Companionship and emotional support
- Insurance authorizations
- Procedure assistance
- EMR / EHR
- Vital signs monitoring
- Patient management
- Monitoring patient progress
- Healthcare software proficiency
- Indirect patient care
- Insurance claims
- Family education
- Needs assessments
Certification
CCMA Certificate
Timeline
Medical Assistant
Riverside Medical Center
01.2022 - Current
Credit Manager
Magee Autoplex
10.2014 - 03.2021