Adrian Gonzalez
Pasadena,TX
Summary
Highly adaptable individual bringing years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Wheelchair Agent
Unifi Services
Humble, TX
10.2021 - Current
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Aided customers with TSA checkpoint screenings.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Assisted passengers with reservations, ticketing and adjustments to itinerary.
- Transported individuals requesting wheelchair service to and from desired locations.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
ABM Passenger Assistant
ABM Industries, Inc.
Humble, TX
05.2021 - 10.2021
- Interpreted identification labels and tags to properly route baggage and cargo.
- Assisted disabled passengers with special needs, providing support as needed during their journey.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Helped passengers complete safe journeys by securing belts, locking down wheelchairs and stowing baggage in correct locations.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
- Provided customer service to passengers by answering questions and addressing concerns.
- Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
- Transported baggage and coordinated transit between assigned terminals or platforms.
Cargo Warehouse Agent
Swissport International Ltd.
Houston, TX
11.2020 - 07.2021
- Maintained cleanliness of the warehouse facility by sweeping and mopping floors regularly.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Prepared orders for shipment including packing and wrapping items securely.
- Compared and verified identifying information of outgoing shipments.
- Implemented new technologies such as barcode scanning systems into the existing workflow process.
- Recognized defective material and reported issues to management.
Custodian/Janitor
Pedro Allegria LLC
Houston, TX
04.2020 - 10.2020
- Cleaned building floors by sweeping, mopping or vacuuming.
- Kept business entrances clean, tidy and professional in appearance.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Dusted furniture, machines or equipment.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Stripped, sealed and polished floors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Discarded cardboard boxes and trash in compactors and balers.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Followed company uniform, performance and security policies with every job.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
Lead Custodian
S3 Energy
Houston, TX
10.2019 - 03.2020
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Inspected work areas regularly to identify potential hazards or maintenance needs.
- Conducted regular audits of restrooms and common areas to ensure they are properly stocked with supplies at all times.
- Ensured compliance with all applicable health and safety regulations related to the use of hazardous chemicals or other materials used in the course of custodial duties.
- Stripped, sealed and polished floors.
- Performed daily custodial duties, including sweeping, mopping, dusting, and waxing floors; cleaning windows; emptying garbage cans; and restocking supplies.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Provided feedback on employee performance reviews; provided guidance when needed to help employees improve their skillset.
- Developed schedules for custodial staff to ensure adequate coverage during peak hours.
- Dusted furniture, machines or equipment.
- Followed company uniform, performance and security policies with every job.
- Assisted with event setup, teardown as necessary; moved furniture, equipment as requested by customers.
- Provided support in special projects such as carpet cleaning, floor refinishing, furniture moving, window washing.
- Investigated complaints from customers regarding cleanliness issues; identified causes and implemented solutions accordingly.
Custodian Worker
Jani-King
Houston, TX
01.2019 - 10.2019
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained accountability for building keys, master keys and access cards.
- Dusted furniture, machines or equipment.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Followed company uniform, performance and security policies with every job.
- Discarded cardboard boxes and trash in compactors and balers.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Stripped, sealed and polished floors.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Serviced, cleaned and restocked restrooms.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
Substitute Bus Aide
Channelview Independent School District
Channelview, TX
09.2018 - 12.2018
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Work Order Coordinator
John Bean Technologies
09.2017 - 05.2018
- To oversee the baggage handling system at Bush Intercontinental Airport, input employee hours, maintaining inbound and outbound luggage, documenting and maintaining system work orders.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Control Room Operator
Diverse Facility Service
10.2014 - 04.2017
- Overseeing the baggage handling system at the San Antonio International Airport, dispatching personnel to proper areas, maintaining and documenting system work orders, maintaining inbound and outbound luggage, maintaining the cleanliness of the office
Control Room Operator
Ren Hill Staffing
08.2014 - 10.2014
- Overseeing the baggage handling system at the San Antonio International Airport, dispatching personnel to proper areas, maintaining and documenting system work orders, maintaining inbound and outbound luggage, maintaining the cleanliness of the office
Custodian (Lead)
DFS
San Antonio
10.2013 - 05.2014
- General custodial work ; clean waste receptacles, ensure lavatory facilities maintained, maintain cleanliness of suites and offices at San Antonio International
- Assign employees to specific stations during shifts.
Custodian
ATD
San Antonio
09.2012 - 10.2013
- General custodial work ; clean waste receptacles, ensure lavatory facilities maintained, maintain cleanliness of suites and offices at San Antonio International.
Handicap Liason International Ram
02.2012 - 08.2012
- Assist the handicap and the elderly to and from flights concourse, assist with the transport of their luggage and personal items
Education
general -
Deer Park High School
06-2008
Skills
- Answering (2 years)
- Answering phones (2 years)
- General office (2 years)
- Microsoft Word (Less than 1 year)
- Word (Less than 1 year)
- Housekeeping (3 years)
- Cleaning (3 years)
- Cash Handling
- Custodial Experience
- Buffing
- Commercial Cleaning
- Load & Unload
- Time Management
- Floor Care
- Bilingual
- Proficient in general office procedures ie fax, oral and written coordination, Microsoft Word, answering phones
Certification
Driver's License
Languages
Spanish
Professional
References
References available upon request.
Timeline
Wheelchair Agent
Unifi Services
10.2021 - Current
ABM Passenger Assistant
ABM Industries, Inc.
05.2021 - 10.2021
Cargo Warehouse Agent
Swissport International Ltd.
11.2020 - 07.2021
Custodian/Janitor
Pedro Allegria LLC
04.2020 - 10.2020
Lead Custodian
S3 Energy
10.2019 - 03.2020
Custodian Worker
Jani-King
01.2019 - 10.2019
Substitute Bus Aide
Channelview Independent School District
09.2018 - 12.2018
Work Order Coordinator
John Bean Technologies
09.2017 - 05.2018
Control Room Operator
Diverse Facility Service
10.2014 - 04.2017
Control Room Operator
Ren Hill Staffing
08.2014 - 10.2014
Custodian (Lead)
DFS
10.2013 - 05.2014
Custodian
ATD
09.2012 - 10.2013
Handicap Liason International Ram
02.2012 - 08.2012
general -
Deer Park High School