Adrian Gonzalez

• Answered customer calls and e-mail on water quality and pressure concerns resolved issue over phone call or e-mail whenever possible. Created and complete field visits for issues not resolved by phone call or e-mail , logged al calls in Hexagon work flow application.
• Contributed to policy development initiatives, providing expert advice on best practices for maintaining optimal water quality standards.
• Conducted fieldwork investigations to gather additional data needed for a comprehensive understanding of local water quality issues and potential solutions.
• Maintained laboratory equipment to ensure reliability and accuracy in testing procedures.
• Prepared detailed scientific reports or presentations based on findings.
• Performed environmental site assessments and provided remediation recommendations.

• Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Coordinated emergency response efforts during unexpected breakdowns, mitigating risks to personnel safety and production timelines.
• Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
• Leveraged strong organizational skills to manage competing priorities under tight deadlines, ensuring the timely completion of all tasks.
• Managed maintenance team of 5 employees and coordinated repair schedule according to priority level.
• Optimized inventory management systems to reduce waste and ensure availability of necessary spare parts.
• Ensured compliance with safety regulations, conducting regular audits and addressing potential hazards proactively.
• Streamlined work order management for enhanced productivity, effectively managing a team of technicians.
• Conducted regular performance reviews for maintenance staff, fostering continuous professional development among team members.
• Increased lifespan of critical machinery with proactive approach to preventative maintenance, saving on costly replacements.
• Enhanced facility safety and reduced accidents with thorough risk assessments and implementing necessary corrective actions.
• Led team in conducting routine safety checks, ensuring compliance with all regulatory standards and maintaining safe working environment.
• Created and maintained daily and weekly reports for upper management.
• Scheduled and oversaw maintenance, repair and installation activities.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Monitored product quality and communicated necessary improvements to site superintendent.
• Managed efficient teams of up to 5 employees.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Supervised 7Utility Service Workers and 11 Meter readers, and 1 Lead person.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
• Boosted team morale and performance, organizing regular training sessions and motivational meetings.
• Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
• Collected, arranged, and input information into database system.
• Frequently inspected production area to verify proper equipment operation.
• Maintained database systems to track and analyze operational data.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Managed multiple priorities effectively, successfully meeting deadlines while maintaining high-quality workmanship standards.

.

• Trained other personnel in proper maintenance and repair of utility systems.
• Coordinated closely with other departments such as engineering or dispatch teams for efficient workflow processes across all aspects of utility services.
• Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
• Communicated with customers to address identified issues and provide updates on repairs.
• Completed daily maintenance tasks in record time to maximize productivity.
• Used Naviline and Wham Asset management System to transfer collected data to company databases daily.

• Maintained productivity and quality standards at all times.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
• Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
• Provided information about company products and services, and capitalized on upsell opportunities.
• Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
• Scheduled appointment to resolve more complex issues.
• Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Spearheaded creative problem-solving initiatives that resulted in innovative solutions for complex design challenges.
• Kept tools, equipment and work areas properly maintained.
• Conducted regular tool maintenance, prolonging equipment life and minimizing downtime due to repairs.
• Established reputation for precision workmanship by consistently producing superior quality products that exceeded client expectations.
• Collaborated with team members on large-scale projects, promoting efficient division of labor and successful completion within deadline constraints.
• Adapted quickly to unique project requirements while maintaining strict adherence to established craftsmanship standards.
• Planned projects by identifying necessary equipment, tools, and required assistance.
• Demolished and removed old materials to make way for new builds.
• Expanded skillset through continuous training, staying current on industry trends and new techniques.
• Enhanced customer satisfaction by delivering high-quality craftsmanship in all projects.
• Cut materials according to specifications in preparation for installation.
• Consistently met project deadlines by diligently adhering to schedules and maintaining clear communication with clients.
• Read and interpreted blueprints and construction documents to determine project directives.
• Adhered to company standards, safety codes and ADEQ regulations.

• Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
• Ensured timely completion of work orders for improved system reliability and customer satisfaction.
• Monitored inventory levels, ordering necessary supplies for seamless project execution without delays due to lack of materials.
• Collaborated with team members for successful completion of large-scale projects on time and within budget.
• Coordinated closely with other departments such as engineering or dispatch teams for efficient workflow processes across all aspects of utility services.
• Contributed to a positive working environment through effective communication with coworkers, supervisors, and customers alike.
• Performed skilled manual labor to maintain utility infrastructure and ensure uninterrupted service delivery.
• Demonstrated strong problem-solving skills in troubleshooting complex utility system issues, ensuring prompt resolution and minimal disruption to customers.
• Managed multiple priorities effectively, successfully meeting deadlines while maintaining high-quality workmanship standards.
• Completed routine maintenance tasks to extend the life of equipment and minimize downtime.
• Maintained accurate records of completed jobs, providing valuable data for future reference and decision-making processes.
• Maintained safety standards by adhering to company policies and procedures during daily tasks.
• Assisted with training new employees, ensuring adherence to company standards and best practices.
• Conducted thorough inspections of utility systems, identifying potential issues before they escalated into major problems.
• Kept work area clean, neat, and well-stocked to maximize productivity.
• Collected and disposed of trash and debris.
• Responded to emergency calls for utility repairs and troubleshooting.
• Verified that all safety procedures were followed while working on utility systems.
• Trained other personnel in proper maintenance and repair of utility systems.
• Generated required paperwork and records related to installation, maintenance and repair of utility systems.
• Performed routine, preventative maintenance of utility systems on water lines, valves and meters.
• Completed daily maintenance tasks in record time to maximize productivity.
• Used Wham Asset Management to transfer collected data to company databases daily.

• Conducted thorough inspections of utility systems, identifying potential issues before they escalated into major problems.
• Streamlined work processes, resulting in increased efficiency in utility service operations.
• Evaluated system performance regularly, identifying areas requiring improvement or repair.
• Demonstrated strong problem-solving skills in troubleshooting complex utility system issues, ensuring prompt resolution and minimal disruption to customers.
• Ensured timely completion of work orders for improved system reliability and customer satisfaction.
• Maintained accurate records of completed jobs, providing valuable data for future reference and decision-making processes.
• Completed routine maintenance tasks to extend the life of equipment and minimize downtime.
• Maintained safety standards by adhering to company policies and procedures during daily tasks.
• Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
• Contributed to a positive working environment through effective communication with coworkers, supervisors, and customers alike.
• Monitored inventory levels, ordering necessary supplies for seamless project execution without delays due to lack of materials.
• Performed skilled manual labor to maintain utility infrastructure and ensure uninterrupted service delivery.
• Kept work area clean, neat, and well-stocked to maximize productivity.
• Collected and disposed of trash and debris.
• Responded to emergency calls for utility repairs and troubleshooting.
• Performed regular monitoring of utility systems to confirm proper functioning.
• Generated required paperwork and records related to installation, maintenance and repair of utility systems.
• Inspected utility systems to confirm fully-functioning operation and to identify necessary repairs.
• Completed daily maintenance tasks in record time to maximize productivity.
• Installed underground pipes, conduits and other components of utility systems.
• Used Wham Asset Manegement to transfer collected data to company databases daily.

• Completed routine maintenance tasks to extend the life of equipment and minimize downtime.
• Contributed to a positive working environment through effective communication with coworkers, supervisors, and customers alike.
• Demonstrated strong problem-solving skills in troubleshooting complex utility system issues, ensuring prompt resolution and minimal disruption to customers.
• Performed skilled manual labor to maintain utility infrastructure and ensure uninterrupted service delivery.
• Adapted quickly to changing conditions in the field, demonstrating flexibility when faced with unexpected challenges or obstacles during work assignments.
• Ensured timely completion of work orders for improved system reliability and customer satisfaction.
• Maintained safety standards by adhering to company policies and procedures during daily tasks.
• Kept work area clean, neat, and well-stocked to maximize productivity.
• Collected and disposed of trash and debris.
• Responded to emergency calls for utility repairs and troubleshooting.
• Performed routine, preventative maintenance of utility systems on water lines, valves and meters.

• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
• Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
• Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
• Cultivated a positive work environment through effective communication with team members and supervisors.
• Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
• Streamlined waste management processes through diligent monitoring of trash receptacles and recycling bins on the property''s premises.
• Collaborated with management to develop long-term plans for property enhancements and upgrades.
• Exhibited punctuality and reliability in completing assigned duties according to established deadlines without compromising quality standards.
• Ensured the health of plant life by applying appropriate treatments for pests and diseases.
• Increased property value by implementing seasonal landscape designs and installations.
• Maintained irrigation systems to ensure efficient water usage and healthy plant life.
• Improved soil health and plant vitality by implementing comprehensive fertilization program.
• Applied fertilizers and pesticides to outdoor areas according to safety standards.
• Baseball and Soccer field maintenance and rebuilding of them