Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Adrian D. Greer

Tempe,United States

Summary

Detail oriented and well organized part of any team. Able to manage Hectic Schedules and multitask (including phone calls), with over 8 years of experience in meeting customer needs and working in dynamic, fast paced, or challenging environments. Skilled in handling complex customer issues, and working under pressure. Always striving to create positive experiences and maintaining current knowledge of company offerings and staying up tp standards and abiding by any and all rules to maintain healthy and cleanly environments and avoiding any health violations. Offering empathy, reliability, and enthusiasm for satisfying customers or clients. Eager to learn and always ready and willing to assist fellow employees with job tasks. Considered hardworking and reliable with great interpersonal skills and integrity.

Overview

10
10
years of professional experience

Work History

Server

Red Robin Grourmet Cheeseburgers
03.2016 - Current


  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Provided outstanding customer service to restaurant guests, ensuring their dining experience was enjoyable and memorable.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Demonstrated expert knowledge of the menu offerings, promotions, and specials, making personalized recommendations to customers, resulting in increased sales and customer loyalty.
  • Addressed customer inquiries, concerns, and complaints with empathy and professionalism, resolving issues promptly and to the satisfaction of the customer.
  • Effectively handled high-pressure situations during busy hours, maintaining a positive and calm demeanor, and ensuring smooth operations.


Patient Service Representative

Aspen Dental
07.2020 - 02.2021
  • Provided exceptional customer service to patients, assisting with appointment Scheduling, Insurance Verification, Financial inquiries, and addressing any concerns to ensure a seamless experience throughout their visit.
  • Verified insurance eligibility and coverage for patients.
  • Filed and maintained patient records in accordance with HIPAA regulations including entering patient demographic and insurance data into electronic medical record system.
  • Proactively contacted patients to remind them of upcoming appointments, reducing no-show rates and maximizing the dental office's productivity.
  • Addressed billing inquiries and assisted patients in understanding their insurance coverage and payment options, resulting in increased patient satisfaction and retention.
  • Collaborated with the dental team to maintain a clean and inviting waiting area, fostering a positive atmosphere for patients.
  • Later worked for the work from home scheduling center department for a short time

Stocker/Retail

Walmart
01.2015 - 03.2016


  • Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
  • Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Education

No Degree - General

Maricopa Community Colleges - Glendale Community College
Glendale, AZ

High School Diploma -

Lebanon High School
Lebanon, MO
05.2014

Skills

  • Exceptional interpersonal and communication skills, building rapport with customers and colleagues alike
  • Proven ability to handle challenging customer situations with tact and diplomacy, turning negative experiences into positive outcomes
  • Strong organizational skills, ensuring smooth workflow and efficient handling of tasks
  • Proficient in handling various customer service software and tools to provide accurate and timely assistance
  • Demonstrated adaptability and flexibility to excel in fast-paced and dynamic environments

References

  • Angie Greene 480-234-2504 (years known: 7)
  • Andrew Stubblefield 417-650-1653 (years known: 10)
  • Sam Moser 623-687-8588 (years known: 7)

Timeline

Patient Service Representative

Aspen Dental
07.2020 - 02.2021

Server

Red Robin Grourmet Cheeseburgers
03.2016 - Current

Stocker/Retail

Walmart
01.2015 - 03.2016

No Degree - General

Maricopa Community Colleges - Glendale Community College

High School Diploma -

Lebanon High School