Adrian Guajardo
Katy,TX
Summary
Proven leader with extensive experience in operations management and staff development, notably at Churrascos Catering. Excelled in enhancing customer satisfaction and streamlining processes, achieving significant improvements in service quality. Skilled in cost control and team motivation, demonstrating a keen ability to foster teamwork and drive sales growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Churrascos Catering
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Kitchen Manager
Churrascos
05.2021 - Current
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
Kitchen Manager
Dish Society
08.2015 - 04.2021
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Education
Chef -
Instituto Culinario Monterrey
MonterrySkills
- Customer Relations
- Staff Management
- Workload Management
- Employee Scheduling
- Operations Management
- Recruiting and interviewing
- Staff Development
- Sales Growth
- Orientation and training
- Cost Reduction
- Cost Control
- Customer Service
- Team Leadership
- Computer Skills
- Problem Resolution
- Multitasking Abilities
- Active Listening
- Hiring and Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Churrascos Catering
05.2023 - Current
Kitchen Manager
Churrascos
05.2021 - Current
Kitchen Manager
Dish Society
08.2015 - 04.2021
Chef -
Instituto Culinario Monterrey
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