Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Leslie Hernandez

Reading,PA

Summary

Committed professional with experience in customer service and sales in the retail industry. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail-oriented with excellent communication skills .Professional with several years of experience and proven knowledge of customer needs assessment, customer retention, and direct mail marketing. Aiming to leverage my abilities to success. The role on my team. Hard-working professional with experience in consultative sales, customer loyalty, and contract negotiation & management. Frequently praised as proactive by peers, I can be relied upon to help my team achieve its goals. Motivated professional experienced in providing exceptional care to elderly, disabled and recuperating patients. Demonstrated expertise in basic nursing care and medical recordkeeping. Committed to delivering compassionate care and improving the lives of patients through attentive and thorough medical care. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Organized individual experienced in materials management, inventory control, and order fulfillment. Proven record of maintaining accuracy and eminency in warehouse operations, stocking activities, and recordkeeping. Skilled in operating manual and electric pallet jacks, RF scanners, and other warehouse equipment.

Professional with significant experience in providing direct support to individuals, ensuring their well-being and independence. Skilled in fostering team collaboration, adapting to changing needs, and achieving tangible results. Adept at communication, problem-solving, and compassionate care, bringing reliability and strong work ethic to every task.

Overview

7
7
years of professional experience

Work History

DSP ( Direct Service Professional )

Beacon Specialized Living
06.2024 - Current
  • Maintained a safe and nurturing environment for clients, addressing any concerns or issues promptly.
  • Managed medication administration for multiple clients following strict protocols to ensure proper dosage and adherence.
  • Enhanced client satisfaction by providing personalized support and assistance in daily living activities.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for clients with complex needs.
  • Improved clients'' independence through the development of individualized care plans and goal-setting initiatives.
  • Assisted disabled clients to support independence and well-being.
  • Coordinated with healthcare providers to ensure seamless service delivery for clients receiving medical treatments or therapies.
  • Documented client progress through detailed case notes, contributing to their ongoing evaluation and treatment plan adjustments.
  • Maintained clean, safe, and well-organized patient environment.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.

Warehouse Associate

Amazon
05.2021 - 05.2024
  • Communicated shipment departure and arrival times to clients
  • Used straps and ropes to secure stacks of packages on trucks
  • Inspected products for defects and damages and reported discarded items to supervisors
  • Interacted effectively with staff through ongoing communication and exchange of information
  • Addressed customer questions and concerns regarding products and services
  • Identified and removed safety and sanitation hazards from work areas
  • Reported malfunctioning and damaged equipment to supervisors for repair
  • Added padding and cushions to packages to protect fragile merchandise
  • Sorted and organized merchandise in preparation for shipment
  • Operated forklifts and pallet jacks to transport shipments and equipment
  • Loaded and unloaded shipments from delivery trucks after completing order documentation
  • Consistently lifted materials weighing as much as 50 pounds.

Production Worker

Bimbo® Bakeries USA
06.2023 - 12.2023
    • Maintained organized work area by cleaning and removing hazards.
    • Organized work to meet demanding production goals.
    • Followed safety procedures and guidelines to maintain safe working environments.
    • Made sure that products were produced on time and are of good quality.
    • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
    • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
    • Used equipment properly to avoid workplace hazards or injuries.
    • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
    • Maintained accurate records of production numbers, allowing management to track progress and set future goals effectively.
    • Increased safety standards by following proper sanitation procedures and wearing appropriate protective gear.

Patient Care Assistant

Maximum Healthcare
10.2020 - 04.2021
    • Exhibited desire to learn and upgrade skills by performing additional department or unit duties
    • Performed hourly rounds and responded promptly to call lights
    • Practiced standard precautions while handling contaminated items
    • Monitored patient condition and reported changes to the nursing staff
    • Transferred, admitted, and discharged patients, complying with principles of safe patient handling
    • Assisted patients with eating, bathing, and grooming, supporting activities of daily living
    • Assisted with patient transfers to and from wheelchairs, beds, and exam tables
    • Interacted with food and nutrition services, maintaining adequate supply of patient nourishment
    • Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
    • Followed established procedures and safety precautions while transporting patients and specimens
    • Reported changes in patient condition immediately to the nurse supervisor or charge nurse
    • Provided compassionate and attentive patient care, including assisting with activities of daily living such as bathing, dressing, grooming and toileting
    • Demonstrated excellent communication skills while interacting with patients, families and healthcare professionals
    • Fostered a positive environment by providing emotional support to patients and their families during difficult times
    • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
    • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.

Sales Associate

Marshalls
10.2017 - 08.2020
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Met merchandising standards by keeping store stocked and products faced
  • Assisted customers with product selection to ensure customer satisfaction
  • Greeted customers warmly and offered assistance
  • Operated cash register and POS to process sales transactions and handle payments
  • Used product knowledge for handling objections
  • Performed cleaning tasks, keeping store neat and organized
  • Promoted benefits of store credit cards and customer loyalty programs
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Assisted with training and mentoring new team members
  • Opened and closed cash registers, balanced cash drawers, and made deposits

Education

ASSOCIATES - Medical Coding Specialist

Reading Area Community
Reading

HIGH SCHOOL DIPLOMA -

Reading Senior Highschool
Reading, PA
06.2020

Skills

  • Time Management
  • Cash Register Operation
  • Social Perceptiveness
  • Customer Service
  • Excellent People Skills
  • Verbal Communication
  • Household Chores
  • Safety Procedures
  • Emotional Support
  • Practice Management
  • Material Handling
  • Quality Control
  • Wrapping and Boxing
  • Loading and Unloading
  • Health and Safety
  • Pallet Jack Operation
  • Warehouse Environment Safety
  • Cash Register Operations
  • Occupational Health and Safety
  • Freight Labeling
  • Lifting and Sorting
  • Active Listening
  • Microsoft Excel
  • Email Software
  • Microsoft Office
  • Daily living activities
  • Activities of daily living assistance
  • Medication monitoring
  • Housekeeping tasks
  • Behavioral support
  • Heavy lifting
  • Direct care
  • Transportation
  • Mental health support
  • First aid and CPR

Languages

Spanish
Full Professional

Timeline

DSP ( Direct Service Professional )

Beacon Specialized Living
06.2024 - Current

Production Worker

Bimbo® Bakeries USA
06.2023 - 12.2023

Warehouse Associate

Amazon
05.2021 - 05.2024

Patient Care Assistant

Maximum Healthcare
10.2020 - 04.2021

Sales Associate

Marshalls
10.2017 - 08.2020

ASSOCIATES - Medical Coding Specialist

Reading Area Community

HIGH SCHOOL DIPLOMA -

Reading Senior Highschool
Leslie Hernandez