Adrian Hamilton
Longwood,FL
Summary
Accomplished Owner/Operator and Telecom Technician with a proven track record of enhancing customer satisfaction and streamlining operations at United Network Solution. Expert in Structured Cabling and Hosted Voice Services, with a knack for exceptional customer service. Skilled in leading teams to achieve operational efficiency and excellence, demonstrating both hard and soft skills in dynamic environments.
Overview
9
9
years of professional experience
Work History
Owner/Operator
United Network Solution
05.2024 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Telecom Technician
Smart City Telecom
05.2018 - 07.2024
- Provided exceptional customer service through clear communication and prompt resolution of reported issues.
- Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
- Responded to service requests during and after business hours.
- Managed customer accounts.
- Hosted Voice engineering and installation.
Technician II
Refresh Telecom
02.2016 - 05.2018
- Hosted Voice installation
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Education
Network Administrator - Networking
Florida Technical College
Orlando, FLHigh School Diploma -
Winter Springs High School
Winter Springs, FL05-2005
Skills
- Structured Cabling
- Hosted Voice Services
- Network Administrator
- CCNA
Timeline
Owner/Operator
United Network Solution
05.2024 - Current
Telecom Technician
Smart City Telecom
05.2018 - 07.2024
Technician II
Refresh Telecom
02.2016 - 05.2018
Network Administrator - Networking
Florida Technical College
High School Diploma -
Winter Springs High School
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