Adrian Hardiman

Processing adoptions and redemptions for pet owners.

Processing licensing for pet owners.

Creating vouchers for Spray/ Neuter of animals.

Submitting investigations on behalf of Animal Control Officers.

General filing

Dispatching inbound calls to the field.

Working with a database called Chameleon for data entry.

Process and backdate premium adjustments for auto and home policies. Process amendment orders for cancellations, reinstatements and forced renewals of manuel policies, and mail confirmation of same to insurers. Work with Underwriting to obtain approvals for adjustments to manual polices including adding drivers, excluding drivers motorcycles, motor homes, etc. Answer and making routine telephone calls for one business line

• Improved customer satisfaction by efficiently handling inquiries and resolving concerns.
• Established rapport with clients through effective communication and active listening skills.
• Enhanced customer retention by providing personalized support and building long-term relationships.
• Managed high-volume calls, addressing customer inquiries, and processing orders with accuracy.