Adrian Hardison
Inman,SC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Off-Premise Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
03.2010 - Current
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Exceeded sales targets consistently through effective prospecting and lead generation techniques.
- Boosted sales revenue by developing and implementing targeted sales strategies.
- Analyzed market trends to identify opportunities for growth within the territory.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Developed and implemented sales strategies to increase profits.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients face to face.
- Developed strong rapport with customers and created positive impression of business.
On Premise Sales Representative
Breakthru Beverage
02.2008 - 03.2010
- Implemented data-driven approach to analyzing sales trends, enabling informed decision-making on future initiatives.
- Performed regular reviews of account portfolios to identify upselling opportunities that led to increased revenues.
- Established rapport with local community organizations by attending events-leading to heightened brand recognition within the region.
- Led training sessions for new hires, equipping them with the necessary skills to quickly become productive team members.
- Delivered informative product presentations for clients, resulting in increased product knowledge and sales.
- Boosted brand visibility through strategic placement of promotional materials in high-traffic areas.
- Collaborated with marketing team to create engaging promotional campaigns that drove sales growth.
- Provided exceptional customer service to ensure repeat business from satisfied clients.
- Conducted regular client visits to maintain relationships, foster loyalty, and identify new opportunities for revenue growth.
- Developed territory management plans to optimize time allocation and maximize sales results.
- Increased sales by establishing and maintaining strong relationships with key clients.
- Served as a knowledgeable resource for customers by staying current on industry trends and product offerings.
Head Bartender
City Range Steakhouse Grill
08.2005 - 02.2008
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
High School Diploma -
Boiling Springs High School
Boiling Springs, SC05.1989
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Relationship selling
Certification
- WSET Spirits Certified, Republic National Distributing Company - 2019
Timeline
Off-Premise Sales Representative
REPUBLIC NATIONAL DISTRIBUTING COMPANY
03.2010 - Current
On Premise Sales Representative
Breakthru Beverage
02.2008 - 03.2010
Head Bartender
City Range Steakhouse Grill
08.2005 - 02.2008
High School Diploma -
Boiling Springs High School