Adrian Head
Woodway,TX
Summary
Reliable Driver Manager commended for efficient on-time deliveries and an excellent sense of direction. Familiarity with all local towns and roads. Quality-driven and personable with outstanding coordination and organizational skills. Reliable and competent Lead Driver bringing successful background and proven leadership abilities. Coordinates efficient team schedules and delivery routes to consistently meet schedules. Organized manager with excellent training and recordkeeping abilities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
34
34
years of professional experience
Work History
Full Service Lead Driver
Coca Cola Southwest Beverages
Waco, TX
2007 - Current
- Mentor, develop and trained new drivers in safe driving techniques and company policies.
- Developed processes for handling unexpected delays or cancellations due to weather conditions or traffic congestion.
- Tracked driver , timekeeping and attendance.
- Analyzed data to identify areas for improvement in terms of efficiency, cost savings.
- Monitored driver performance, providing feedback when necessary.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Implemented new technologies such as GPS systems into existing operations.
- Collaborated closely with dispatchers to ensure smooth operations.
- Collected payments for goods delivered or unloaded.
- Organized schedules and reviewed performance of team of 3 drivers.
- Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Identified root causes and feedback outcomes by communicating with team and monitoring service delivery.
- Maintained accurate records of deliveries, pickups, mileage, fuel consumption, and other related information.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Organized the delivery of goods to customers on time with a focus on customer satisfaction.
- Coordinated routes for drivers to ensure efficient use of resources.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Completed pre- and post-trip inspections of assigned equipment and vehicles.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Performed cycle counts to maintain accurate inventory records.
- Assembled orders according to customer requests.
- Resolved customer complaints promptly and professionally.
- Preforming Cash Audited reporting system to keep drivers and cashiers accountable for check and balances.
- Coordinated load planning for drivers to minimize dispatch delays.
- Assisted with customer requests and answered questions to improve satisfaction.
- Delivered products to customer locations on time.
- Leveraged Osapiens system tso input and compile data gathered from various sources to ensure best possible outcomes , provide excellent services and accurate checks and balances for daily driver itinerary .
Full Service Driver/ Side Load Driver
Coca Cola Southwest Beverages
Waco, TX
2000 - 2007
- Performed pre-trip inspection checks and reported problems to supervisor.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Ensured that the vehicle was cleaned regularly both inside and out.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Provided timely feedback on customer satisfaction surveys after each trip.
- Communicated with dispatch regarding customer pick up locations, drop off destinations, delays or other issues related to the trip.
- Maintained records of vehicle maintenance, mileage, fuel usage, and customer information.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Monitored road conditions to ensure safe travel according to weather forecasts.
- Adhered to all traffic laws and regulations while driving in a safe manner at all times.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Attended mandatory safety training sessions provided by management periodically.
- Secured merchandise, avoiding damage during transportation.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Delivered goods and services to customers on time and in excellent condition.
- Verified loads against bill of lading to identify and correct discrepancies.
- Documented daily mileage, gas, and other data.
- Verified accuracy of invoices prior to submitting them for payment approval.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Modified existing software systems ( Vending Machine ) to enhance performance and add new features (i.e. Price Changes, Product Changes)
Merchandiser
Coca Cola Southwest Beverages
Waco, TX
04.1998 - 2000
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Presented updated floor plans and design strategy to store management.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Examined stock to verify conformance to quality specifications and took pride in products being distributed.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Monitored stock to maintain sufficient quantity of featured product.
- Monitored weekly, monthly and quarterly achievement goals.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Performed regular price checks on select items throughout the store location.
- Participated in weekly meetings regarding upcoming promotions or changes in product lines.
- Built product displays and placed appropriate signage for merchandise.
- Provided feedback from customers regarding product selection, display, and pricing.
- Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
- Analyzed sales figures and market trends to anticipate product needs.
- Provided training and support for new staff members in regards to merchandising operations.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered products to customer locations on time.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Inputted data into the company's internal systems accurately and efficiently.
Builder
Clayton Mobile Homes
Waco, TX
01.1997 - 04.1998
- Complied with quality requirements to meet or exceed production service levels.
- Repaired damaged plasterboard walls prior to painting.
- Performed rough carpentry tasks such as cutting rafters or studs for framing houses and buildings.
- Assembled scaffolding to provide safe access to elevated work areas.
- Performed daily inspections and other tasks to maintain clean and safe work environment.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Drove various lifting devices to move products, equipment, and materials around warehouse or yard.
- Hung insulation material in attics or between wall studs.
- Measured, marked or recorded openings or distances to construction layout areas.
- Constructed quality structures to meet prescribed time schedules and budgets.
- Maintained inventory by providing accurate count of products.
- Erected metal stud frames for interior partitions.
- Used personal knowledge and abilities to help complete wall fabrication work with builds.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Read blueprints or technical diagrams to determine the specific materials required for each job.
- Used hand tools and power tools to complete builds.
- Installed drywall, flooring, and other building materials.
- Worked with cross-functional teams to achieve goals.
- Understood and followed oral and written directions.
Customer Service Representative
Lowes Home Improvment
Waco, TX
01.1997 - 01.1998
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Cashier point of sale / Loader and Assembler
Merchandiser
Pepsi Bottling Group
Waco, TX
06.1996 - 07.1997
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Monitored weekly, monthly and quarterly achievement goals.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Analyzed inventory levels and made adjustments accordingly for maximum profitability.
- Understood and followed oral and written directions.
Butcher
HEB Grocery Store
Waco, TX
05.1990 - 06.1996
- Provided excellent customer service by answering questions about product selection.
- Properly stored meat to decrease waste and increase product freshness span.
- Cleaned meat preparation counters and butcher knives to avoid cross contamination.
- Closely monitored display and refrigerator temperatures to ensure safety and quality of products.
- Inspected and stored meat upon delivery by verifying compliance with company quality standards.
- Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
- Complied with federal, state and local sanitation regulations and department procedures.
- Monitored employee use of machinery mincers, slicers and sausage fillers.
- Inspected meats for quality assurance before selling them to customers.
- Ordered supplies from vendors when necessary to meet customer demand.
- Answered customer questions about specific products and cut meats to specifications.
- Enforced approved safety codes and cultivated orderly and systematic environment.
- Cleaned and sanitized work areas to maintain health standards.
- Sharpened knives on daily basis for optimal use and longevity.
- Cut, wrapped, weighed and labeled orders for customers.
- Cut meat efficiently by breaking product down into sub-primal and retail cuts.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Trained new employees in proper safety procedures for handling meat products.
- Performed minor maintenance tasks on butcher shop equipment as needed.
- Cut, trimmed and grinded meats to prepare for cooking form.
- Identified perishable inventory nearing expiration date and marked down prices to minimize waste.
- Monitored temperature levels in refrigeration units throughout the day.
- Kept detailed records of meat cuts for accurate inventories.
- Adhered to store policies regarding sanitation protocols during preparation of foods.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
University High School
Waco, TX05-1992
Some College (No Degree) - Computer and Information Sciences
McLennan Community College
Waco, TXSkills
- Vehicle Maintenance
- Delivery Scheduling
- Route Management
- Driver Scheduling
- Driver Coordination
- Customer Service
- Productivity Standards Implementation
- Training Program Development
- Safety Procedures
- Customer Rapport
- Safety Protocols
- Confidentiality Understanding
- Driving and Transportation
- Safe Driving Techniques
- Cargo Loading
- Vehicles Expertise
- City and Non-City Driving
- Transportation Regulations
- Schedule Management
Timeline
Merchandiser
Coca Cola Southwest Beverages
04.1998 - 2000
Builder
Clayton Mobile Homes
01.1997 - 04.1998
Customer Service Representative
Lowes Home Improvment
01.1997 - 01.1998
Merchandiser
Pepsi Bottling Group
06.1996 - 07.1997
Butcher
HEB Grocery Store
05.1990 - 06.1996
High School Diploma -
University High School
Some College (No Degree) - Computer and Information Sciences
McLennan Community College
Full Service Lead Driver
Coca Cola Southwest Beverages
2007 - Current
Full Service Driver/ Side Load Driver
Coca Cola Southwest Beverages
2000 - 2007