Adrian Heidemann
Los Angeles,CA
Summary
As a person, I am generally open and positive in most contexts, where I can make a difference and contribute to solving problems. I have a constant desire to develop and learn new things, which requires some discipline and organizational skills.
Furthermore, regarding my personality, my friends say that I am proactive in various projects, whee I can probably be perceived as a little impatient, but they also say that I am caring, creative and flexible.
As a problem solver, I try to be both analytical and constructive, and the trick in a team context is to get everyone on board and optimize each person's strengths and areas for improvement.
Offering reliable and motivated approach, eager to learn and grow in fast-paced environment. Brings strong understanding of teamwork and dedication to customer satisfaction, paired with effective communication skills and attention to detail. Ready to use and develop problem-solving and customer service skills in the store-clerk role.
My ambition is to find opportunities to develop both the business idea and its operations as well as my own career plans.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Crew Member
McDonalds
12.2024 - 02.2025
- Worked well with teammates and accepted coaching from management team.
- Supported management in training new crew members, leading to improved performance and faster onboarding.
- Took orders, prepared meals, and collected payments.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Resolved customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained open communication with kitchen staff for expedited food preparation during peak hours.
- Prioritized teamwork through assisting fellow crew members as needed during busy periods or low staffing situations.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Demonstrated versatility by cross-training in various stations within the restaurant, contributing to overall team productivity.
- Contributed to higher sales by upselling menu items and promoting daily specials to guests.
- Managed time effectively while juggling multiple responsibilities during busy shifts, minimizing delays in service delivery.
Receptionist
Medpro Clinic Health Care Center
07.2024 - 10.2024
- Maintained visitor log for entering and leaving facility for security purposes.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Manage computers and technical systems
- Responsibility for enforcing processes and procedures
- Database and registry management
- Customer care and high-quality service
- Coordinate work teams
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
Warehouse Worker
ICA Kvantum
06.2023 - 09.2023
- Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 176 pounds.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Reduced waste, implementing recycling procedures for packaging materials.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Fostered culture of continuous improvement, suggesting process enhancements that were subsequently implemented.
Actor
Municipality of Vaenersborg
06.2022 - 07.2022
- Responsibility for enforcing processes and procedures
- Maintain an organized and clean workplace
- Coordinate work teams
- Responsibility for enforcing company policies and procedures
- Work as part of a team to achieve company goals
- Efficient execution of assigned tasks
- Implement marketing and sales strategies
- Assist in the management and control of budgets and expenses
- Practiced lines and scenes independently and collaboratively to prepare for performances.
- Managed time to arrive on set when required to not delay rehearsals and shows.
- Exhibited strong professionalism by maintaining punctuality, preparedness, and open communication throughout all stages of the production process.
Janitor
Bowling Bistro
06.2021 - 08.2021
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Coordination with different departments
- Coordinate work teams
- Responsibility for enforcing company policies and procedures
- Work as part of a team to achieve company goals
- Maintain an organized and clean workplace
- Implement marketing and sales strategies
- Responsibility for enforcing processes and procedures
Education
High School Diploma -
Folkuniversitets Gymnasium
Trollhaettan, Sweden06-2024
Skills
- Proactive
- Social competence
- Sales talent
- Organizational ability
- Leadership skills
- Problem solving skills
- Customer orientation
- Customer care
- Empathic ability
- Analytical ability
- Attention to detail
- Flexibility and adaptability
- Punctual and responsible
- Flexibility
- Creative and innovative
- Troubleshooting
- Team player
- Food safety knowledge
- Food preparation
- Equipment operation
- Health code compliance
- Table setting
- Cross-training
- Hospitality and accommodation
- Willingness to learn
- Teamwork and collaboration
- Customer service
- Excellent customer service
- Patience and empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Problem-solving
- Time management
- Multitasking and organization
- Cleaning and sanitizing
- Workplace safety
- Taking orders
- Integrity and honesty
- Clear communication
- Crew leadership
- Verbal and written communication
- Safety awareness
- Heavy lifting
- Cash handling
- Customer engagement
- Housekeeping
- Task prioritization
- Production line work
- Quality assurance
- Basic math
- Telephone etiquette
- Equipment maintenance
- Performance improvement
- Sales expertise
- Visual communication
- Stock management
- Salesmanship
- Company standards
Languages
Swedish
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual
German
Native or Bilingual
Persian
Native or Bilingual
Norwegian
Native or Bilingual
Accomplishments
As an active squad gymnast, I have received a number of training awards.
Certification
Regarding language proficiency, I have completed the Cambridge C1 Advanced Certificate and I also speak fluent Persian / Farsi.
Hobbies
In my free time I spend time with my girlfriend and have been playing the accordion for many years. I also have a great interest in biographies of actors, general history, literature and watching films with a cinematic eye.
Personal Information
Date of Birth: May 2nd, 2005.
Hair color: Dark brown.
Eye color: Brown.
Height: 6,4
Weight: 202 pounds.
Timeline
Restaurant Crew Member
McDonalds
12.2024 - 02.2025
Receptionist
Medpro Clinic Health Care Center
07.2024 - 10.2024
Warehouse Worker
ICA Kvantum
06.2023 - 09.2023
Actor
Municipality of Vaenersborg
06.2022 - 07.2022
Janitor
Bowling Bistro
06.2021 - 08.2021
High School Diploma -
Folkuniversitets Gymnasium
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