Adrian Henderson
El Paso,TX
Summary
Dedicated and highly skilled IT professional with a distinguished U.S. Army career and expertise in information technology. Retired after 20 years of service, showcasing strong leadership, problem-solving, and strategic operations abilities. Certified in CompTIA A+, Network+, Security+, and CySA+ with extensive knowledge in systems administration, network management, cybersecurity, and technical support.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Systems Admin
VSO, LLC
Warrenton, VA
10.2019 - 06.2024
- Collaborated with Solutions Engineers and Architects to ensure the continuous enhancement of security, backup, and redundancy strategies
- Created and revised documentation for a wide range of systems
- Worked closely with a team to continuously strive for increased system efficiency and reduced reliance on manual tasks by implementing automation strategies.
- Achieved customer satisfaction by consistently delivering top-notch support on accounts
- Executed day-to-day repetitive administrative responsibilities promptly
- Executed daily tasks to maintain optimal availability of production and development systems.
- Executed required tasks in alignment with daily operational procedures and protocols
- Provided IPC technical identification, classification, and escalation within temporary performance at Steady State environments.
- Ensured proper maintenance and management of service management ticketing system by effectively handling assigned tickets, reassigning them as necessary, and promoting communication adherence through the designated system of record.
- Delivered regular status updates to team leadership based on the needs of assigned account(s)
- Demonstrated strong communication skills via email, slack, and various tools
- Thrived in an adaptation to remote work environment
Senior Technical Advisor
US Army
FT Bliss, TX
01.2014 - 12.2017
- Advised the CEO on the qualification and maintenance of sensitive equipment valued at over $7M resulting in zero maintenance losses in a 3-year period
- Developed and implemented a standardized training plan adopted by 2 other CEOs, which are still used currently
- Qualified 100% of team members on sensitive equipment that was assigned to them
- Earned Commendations for writing the policies and facilitating the training of all equipment
Manager/Instructor
US Army
FT Bliss, TX
01.2013 - 12.2014
- Coached and mentored a 25 member department for an organization of over 500 team members
- Planned, synchronized and conducted more than 200 security analysis during hazardous conditions
- Effectively managed a diverse workforce population resulting in a 20% decrease in staff turnover
Senior Scout/ Platoon Sergeant
US Army
FT Bliss, TX
01.2011 - 12.2013
- Led and assisted a 40 person data collection and security team for an agency of over 700 members
- Conducted over 200 data analysis that led to increased protection for employees
- Developed independent co-workers into potential First Line Leaders
- Established a program that led to a 10% increase in an organizational output and promotions
Senior Instructor Cadre
US Army
FT Knox, KY
01.2003 - 12.2007
- Instructed individuals and processed required paperwork
- Initialized and implemented new and tougher curriculum to increase knowledge of employees in their job skills
- Performed admirably as the liaison between an agency and the local community
- Instructed over 2400 co-workers in job skills that are detrimental to the company
- Increased market share by 40% in one year
- Provided leadership to instructor teams to achieve 100% of training goals over 3 years
Human Resource Specialist
US Army
FT Knox, KY
01.2001 - 12.2003
Armor Tank Gunner
US Army
FT Knox, KY
01.1999 - 12.2001
Armor Crewmember
US Army
Friedberg, Germany
01.1997 - 12.1999
Education
MyComputerCareer.com
Raleigh, NC11-2024
Bachelor of Science - Information Systems
Grantham University
01.2020
Associate of Arts - Multidisciplinary Studies
Grantham University
01.2018
Skills
- Management
- Data Collection
- Instructor
- Training Program Development
- Coaching
- Windows O365
- Conflict Resolution
- Active Directory
- Program installations
- Performance Analysis
- System Upgrades
- QA Tools
- Threat Assessment
- Firewall configuration
- System monitoring
- Disaster Recovery
- Organizational Leadership
- Network protocols
- Hardware troubleshooting
- Storage Management
- Server and System Administration
- End-User Training
- Troubleshooting and Maintenance
- Data Security
- Help Desk Software
- Microsoft Office Suite
- Software testing
- Performance Tuning
- Network Administration
- Software Installation
- Troubleshooting and diagnosis
- Configuration Management
- Virtualization Technologies
- Technical Support
- Incident Management
- Patch management
- Server Management
- Enterprise Technology
Summaryofprofessionalskills
- Management
- Data Collection
- Instructor
- Training Program Development
- Coaching
- Windows O365
- Conflict Resolution
- Active Directory
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
Timeline
Systems Admin
VSO, LLC
10.2019 - 06.2024
Senior Technical Advisor
US Army
01.2014 - 12.2017
Manager/Instructor
US Army
01.2013 - 12.2014
Senior Scout/ Platoon Sergeant
US Army
01.2011 - 12.2013
Senior Instructor Cadre
US Army
01.2003 - 12.2007
Human Resource Specialist
US Army
01.2001 - 12.2003
Armor Tank Gunner
US Army
01.1999 - 12.2001
Armor Crewmember
US Army
01.1997 - 12.1999
MyComputerCareer.com
Bachelor of Science - Information Systems
Grantham University
Associate of Arts - Multidisciplinary Studies
Grantham University