Adrian Henry
Scottsdale,AZ
Summary
Results focused business manager professional offering 16 years of progressive leadership experience. Successfully transforms high potential staff into outstanding leaders to improve efficiency of work performance and also demonstrate the creativity and savvy that is critical to financial and operational success. ___________________________CORE QUALIFICATIONS___________________________ Professional Attitude Strategic Planning Cross-Functional Team Management Contract Negotiation Sales & Marketing Great Customer Service Inventory Control Project Management
Overview
13
13
years of professional experience
Work History
Assistant General Manager II
Hertz Global Holdings
04.2021 - 04.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Interim General Manager
Hertz
05.2022 - 07.2022
- Was able to lead & be the 1st location in the division to eliminate all outsource labor
- Helped with the promotion of a manager to AGM to one of the Top 3 Location in the country
- Sustained and kept the location with meeting the company BP and staying in the Top 5 Location.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Customer Experience Director
Hertz
02.2019 - 04.2021
- Take care of daily tasks of store operation and maintenance and inventory management
- Coached, drive sales and lead a great team of sales associates for all 3 Brands Union/Non-Union
- Maintain a safe working environment and protected company assets including people, merchandise, facilities and money
- Determined, set and regularly monitored staffing levels, scheduling and payroll compliance
- Recruited, interviewed, hired, trained and developed employees while adhering all employment-related compliance requirements.
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
Area Revenue Manager
Hertz
12.2017 - 11.2018
- Oversees total of 9 Locations all Three Brands – Hertz, Dollar & Thrifty estimated yearly Revenue over 160M
- Forecasting Pricing & Revenue based on demand & Market Trends
- Understanding Inventory Management Process to Help Drive Revenue on High UTE Days
- Help Sustain All Location Net Promoter Scores of over 68.0
- Weekly 1 on 1 Meeting & Discussion with GM, Directors & Managers regarding areas of opportunities & sustainment
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Created financial dashboards to provide insights into key performance indicators.
Location Manager II
Hertz
07.2015 - 12.2017
- Oversees total operation of location estimated yearly Revenue over 66M
- Merchandising and Ancillary Revenue Owner for all Three Brands
- Train employees and managers of strategies that maximized the company sales performance
- Help sustain and increase location Net Promoter Score of 66.5
- Built strong team through proactive recruitment and hiring strategies.
Front Line Sales Manager
Hertz
03.2015 - 06.2015
- Lead and engage the location management team in identifying the vision, goals, roadmap, and strategies for ancillary revenue acceleration
- Conduct Field assessments to identify new opportunities and support operational success
- Conduct analyses that produce actionable results and report on key metrics to locations
- Communicate and educate the location on changes in revenue management policies and practices within the organization
- Mentor a growing team of frontline employees within the area.
Location Manager
Hertz
06.2014 - 03.2015
- Oversees all of the personnel and operational functions of the location
- Responsible for managing a unionized workforce
- Increase sales and revenue, while delivering quality customer service
- Scheduling adequate staff coverage and train new personnel
- Responsible for the rental fleet and the staff that maintains it
- Handle customer concerns and requests.
Retail Store Manager
Cricket Wireless
02.2010 - 04.2013
- Drive and maintain high performance and accountability of sales and staff
- Coaching and developing team members and provide continuous performance feedback
- Interviewed, hired, trained and developed all new team members
- Planned and organized outside events to increase sales, visibility and community involvement
- Managed daily operations, sales targets and overall compliance and customer service
- Proactive manage, listen and interact with all customers and resolve any complaints.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Bachelor of Art - Professional Communication, Art
Elmhurst College
2005
Skills
- Market and Competitor Research
- Sales Forecasting
- Advertising Initiatives
- Desktops, Laptops and Mobile Devices
- Develop Policies
- Food Safety and Sanitation
- Business Operations Knowledge
- Cash Register Operations
- Training and Development
- Materials Planning and Logistics
- Promotion Implementation
- Property Walks
- Customer Retention
- Business Growth Initiatives
- Staff Management
- Front Office Operations
- Company Standards Enforcement
- Process Improvement
- Oversee Administrative Functions
- Customer Relationship Management
- Management Training
- Continuous Quality Improvement (CQI)
- Manage Operations
- Strategize Business Plans
- Budget Controls
- Performance Monitoring and Evaluation
- Corrective Actions
- Ethical Standards
- Suggestive Selling
- Promotional Announcements
- Organizational Structuring
- Estimating Demand
- Budgeting and Cost Control
- Sales Techniques
- Improve Performance
- Inventory Control
- P&L Administration
- Employee Discipline
- Profit and Loss Control
- Process Development and Streamlining
- Safety and Security Enforcement
- Business Leadership
- Operations Oversight
- Persuasive Negotiations
- Strategic Planning Skill
- Hiring and Onboarding
- Payroll Administration and Timekeeping
- Sales Coaching
- Morale Improvements
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 10% growth of customer base.
- Supervised team of 300+ staff members.
Affiliations
Phi Beta Sigma Fraternity Inc.
- VP of Regional Council Board of Chicago (2006).
- Director of Bigger & Better Business.
- Received “Brotherhood of The Year Award” in 2003 for services to the Fraternity.
Timeline
Interim General Manager
Hertz
05.2022 - 07.2022
Assistant General Manager II
Hertz Global Holdings
04.2021 - 04.2023
Customer Experience Director
Hertz
02.2019 - 04.2021
Area Revenue Manager
Hertz
12.2017 - 11.2018
Location Manager II
Hertz
07.2015 - 12.2017
Front Line Sales Manager
Hertz
03.2015 - 06.2015
Location Manager
Hertz
06.2014 - 03.2015
Retail Store Manager
Cricket Wireless
02.2010 - 04.2013
Bachelor of Art - Professional Communication, Art
Elmhurst College