Adrian Hernandez
Houston,TX
Summary
Proactive team player with demonstrated leadership abilities, strategic planning expertise and problem-solving awareness. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Well-organized in optimizing coverage to meet operational demands. Willing to learn and enhance new skills with an open-minded mentality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
Zanti Cucina Italiana
2023.02 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server
Gatsby's Steakhouse
2023.01 - 2023.07
- Cultivated warm relationships with regular guest.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet guest needs.
Shift Leader
Perrys Steakhouse & Grille
2018.01 - 2021.08
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Bartender
Pappadeaux
2014.01 - 2017.12
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, setting up for incoming shift, and taking inventory.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Decreased waste, following strict recipes and drink measurement protocol.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server Assistant
Mark's American Cuisine
2010.10 - 2013.12
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Provided attentive service and proactively assessed guest needs.
Education
Associate of Arts - Finance
University of Houston
Houston, TX05.2025
Skills
- Product and Service Knowledge
- Scheduling and Coordinating
- Directing Team Members
- Employee Coaching and Motivation
- Sales Strategies
- Managing Multiple Priorities
- Customer Service
- Food and Beverage Pairings
- Suggestive Selling
Certification
- TABC Certify
- Manager Food Handler
- Alcohol Seller Certificate
Timeline
Bartender
Zanti Cucina Italiana
2023.02 - Current
Server
Gatsby's Steakhouse
2023.01 - 2023.07
Shift Leader
Perrys Steakhouse & Grille
2018.01 - 2021.08
Bartender
Pappadeaux
2014.01 - 2017.12
Server Assistant
Mark's American Cuisine
2010.10 - 2013.12
Associate of Arts - Finance
University of Houston
- TABC Certify
- Manager Food Handler
- Alcohol Seller Certificate
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