Adrian Hernandez
Greeley,CO
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Retail Relationship Banker
BMO Harris Bank
Greeley, CO
09.2022 - 01.2024
- Boosted customer satisfaction by providing exceptional service and addressing client needs promptly.
- Retained existing clients and attracted new ones through personalized financial product recommendations.
- Collaborated with other team members to deliver seamless banking experiences for customers.
- Identified opportunities for cross-selling products, leading to increased revenue for the bank.
- Managed branch operations efficiently, ensuring compliance with industry regulations and internal policies.
- Developed strong relationships with clients by offering tailored solutions to their financial goals.
- Assisted in training new hires, sharing best practices and imparting valuable industry knowledge.
- Contributed to the achievement of sales targets by proactively identifying potential leads within the branch network.
- Reduced risk exposure through diligent monitoring of credit quality and strict adherence to underwriting guidelines.
Lead Personal Banker
FirstBank
06.2019 - 08.2022
- Increased customer satisfaction by providing personalized financial solutions and exceptional service.
- Streamlined branch operations for efficiency, implementing new processes and procedures.
- Mentored junior bankers to enhance their skills and knowledge, promoting a strong team environment.
- Coordinated staff schedules, maintaining optimal coverage during peak business hours.
- Assisted in the management of the branch budget, ensuring expenses stayed within set parameters.
- Conducted regular audits of teller drawers, ensuring accuracy and compliance with bank policies.
- Delivered comprehensive training on banking products and services, increasing staff expertise.
- Monitored customer transactions for suspicious activity, contributing to fraud prevention efforts.
- Supported branch manager in daily operations by stepping in during absences or heavy workloads.
Banking Specialist
TTec (Teletech)
Greeley, CO
06.2016 - 05.2019
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Enhanced staff performance with comprehensive training programs focused on product knowledge and customer service skills.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Assistance Manager
Wal-Mart
Greeley, CO
08.2014 - 05.2016
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
Education
High School Diploma -
Greeley West High School
Greeley, CO05.2015
Skills
- Excel
- Risk assessment
- Scheduling
- Branch Operations
- Cash Handling Expertise
- Conflict resolution
- Fraud detection
- Credit Analysis
- Financial Planning
- Loan Processing
- Performance Tracking
- Sales Proficiency
School Involvement
- Treasurer for LULAC
- National FFA Organization
Community Service
- Weld Food Bank
- Compete to Beat Hunger
- Loveland Community Kitchen
Certification
- CNP - Certified Notary Public
- NMLS, BMO Harris - 2 Years
Languages
Spanish
Native or Bilingual
Timeline
Senior Retail Relationship Banker
BMO Harris Bank
09.2022 - 01.2024
Lead Personal Banker
FirstBank
06.2019 - 08.2022
Banking Specialist
TTec (Teletech)
06.2016 - 05.2019
Assistance Manager
Wal-Mart
08.2014 - 05.2016
High School Diploma -
Greeley West High School