Ashlee Romero
Yuma,AZ
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
Work History
Pizza Delivery Driver
Domino's Pizza
Yuma, AZ
12.2022 - 01.2024
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Prepared pizzas according to customer specifications.
- Received incoming shipments from vendors verifying quality and quantity of products received.
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Answered phone calls from customers placing takeout orders.
- Greeted customers upon arrival, took orders and provided product knowledge.
- Stocked shelves with fresh ingredients needed for pizza making process.
- Navigated urban and rural delivery routes and delivered food items at or before quoted times.
- Helped recruit and train new team members.
- Managed a high volume of deliveries during peak hours, effectively prioritizing and organizing orders to meet demanding schedules.
Assistant Manager
Carl's Jr
Yuma, AZ
12.2021 - 12.2022
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Assistant Manager
Exxon Mobil
Orlando, FL
03.2020 - 12.2021
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Restaurant Hostess
Buffalo Wild Wings
Yuma, AZ
11.2017 - 03.2020
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Balanced cash register at end of shift according to established procedures.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Upsold appetizers, drinks, desserts. when appropriate.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed reservations, waitlists, and special requests for large parties.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
Assistant Manager
Dairy Queen
Yuma, AZ
03.2017 - 11.2017
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Twin Palms High School
Blythe, CA02-2016
Skills
- Money Handling
- Route Planning
- Safe Driving
- Local routes understanding
- Customer Service
- Vehicle Maintenance
- Food safety knowledge
- Order Management
- Clean Driving Record
- Excellent Communication
- Performance Management
- Time Management
- Staff Training and Development
Affiliations
- Treasurer in the student council at Palo Verde College.
Timeline
Pizza Delivery Driver
Domino's Pizza
12.2022 - 01.2024
Assistant Manager
Carl's Jr
12.2021 - 12.2022
Assistant Manager
Exxon Mobil
03.2020 - 12.2021
Restaurant Hostess
Buffalo Wild Wings
11.2017 - 03.2020
Assistant Manager
Dairy Queen
03.2017 - 11.2017
High School Diploma -
Twin Palms High School