Adrian Hernandez
Rialto
Summary
Hello, I'm Adrian Hernandez. I am a dedicated worker with a strong background in problem management, effective communication, and providing outstanding customer service. As a bilingual individual deeply committed to my family and our shared goals, I bring a focused and determined approach to my personal and professional life.
Overview
5
5
years of professional experience
Work History
Car wash Attendent
Foothills car wash
03.2021 - 08.2021
- Greeting customers, providing information about services, and addressing their inquiries
- Handling payments, providing receipts, and managing customer accounts
- Efficiently managing the workflow to meet customer demands
- Operating routing equipment maintenance and cleaning, vacuum cleaners, and other tools safely and effectively
- Conducting routine equipment maintenance and cleaning
- Understanding and following sanitation and safety protocols is particularly important during the COVID-19 Pandemic
- Managing cash transactions and processing payments accurately
- Adapting to weather conditions, as outdoor work may be affected by rain or extreme heat
- Coordinating with other attendants and team members to ensure a smooth workflow
- Assisting with tasks such as prep work, detailing, and customer service
- Implementing security protocols, such as access control, and reporting incident reporting
- Ensuring compliance with security policies and procedures to safeguard the premises and its occupants
Cashier/Customer Service
El Pollo Loco
09.2021 - 01.2022
- Balancing cash registers and ensuring financial accuracy
- Accurately handling cash, processing payments, and giving change
- Working in a fast-paced environment and managing multiple tasks simultaneously
- Meeting deadlines for order preparations and serving customers efficiently
- Ensuring order accuracy and precision in taking customer requests
- Paying attention to specific customer preferences and dietary restrictions
- Working as part of a team to ensure smooth operations in the kitchen and at the counter
- Coordinating with kitchen staff and other team members to fulfill customer orders
- Adapting to a dynamic and sometimes high-stress work environment
- Handling unexpected situations and changes in customer demand
- Main a clean and safe work area
- Suggesting additional items or promotions to customers, thereby increasing sales
- Managing multiple tasks simultaneously, such as taking orders, processing payments, and packaging food
package handler
NRI Warehouse
06.2022 - 07.2023
- Package handlers often have to lift, carry, and move packages of varying sizes and weights, which builds physical strength and endurance.
- Managing package sorting and processing tasks to meet delivery schedules and deadlines.
- Ensuring packages are correctly labeled, sorted, and placed in the correct delivery route.
- Maintaining an organized workspace and effectively handling a high volume of packages.
- Coordinating with fellow package handlers to efficiently load and unload packages.
- Communicating effectively with team members to ensure a smooth workflow.
- Addressing issues such as damaged packages, incorrect labels, or missing items and finding solutions.
- Adhering to safety guidelines and regulations to prevent accidents and ensure a safe work environment.
- Adapting to changes in package volume, delivery schedules, and company procedures.
- Familiarity with package tracking and sorting systems, as well as using handheld scanners or computers for package processing.
- Handling time-sensitive packages efficiently and meeting delivery schedules.
Assistant Manager
University Ave Pizzeria
10.2024 - Current
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Developed and implemented process improvements to enhance workflow efficiency.
- Managed inventory control, reducing waste through effective stock management strategies.
Education
Chaffey College
Rancho Cucamonga, CASkills
- Problem management
- Communication skills
- Customer service
- Bilingual
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Problem-solving
- Staff training and development
LANGUAGES
Fluent in both English and Spanish, proficient in translation and interpretation, culturally aware, and possessing strong verbal and written communication skills in both languages.
English 100%
Spanish 100%
Timeline
Assistant Manager
University Ave Pizzeria
10.2024 - Current
package handler
NRI Warehouse
06.2022 - 07.2023
Cashier/Customer Service
El Pollo Loco
09.2021 - 01.2022
Car wash Attendent
Foothills car wash
03.2021 - 08.2021
Chaffey College