Adrian Herrera
Austin,TX
Summary
Skilled worker with proven ability to support and enhance sales operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in inventory management, customer service, and maintaining showroom appearance. Known for reliability, effective communication, and problem-solving abilities. Multitasks and works independently and within teams in fast-paced, high-volume environments. Flexible work and shift schedule. Fluent in both English and Spanish. Excellent work performance and attendance record.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Porter
First Texas Honda
Austin, TX
08.2023 - Current
- Maintained cleanliness and organization of the sales area to enhance customer experience.
- Trained new staff on company policies, procedures, and best practices for customer interaction.
- Coordinated vehicle pickups to ensure timely service.
- Led initiatives to enhance vehicle displays, increasing overall customer engagement and satisfaction.
- Supported other departments as needed, fostering a collaborative work environment that boosted overall productivity.
- Maintained a clean, inviting showroom to create a positive shopping experience for customers.
- Refilled gas tanks and documented fluid levels.
- Assisted sales personnel with various tasks i.e. acquiring spare keys, locating vehicles on lot, taking vehicles to detail, jumping vehicles when necessary.
- Assisted in signing for and inspecting new and used vehicle deliveries. Noted any visible damage during inspection.
- Managed logging and tracking of wholesale vehicles to support timely auction processes.
Receptionist
First Texas Honda
Austin, TX
11.2022 - 08.2023
- Managed front desk operations, ensuring efficient visitor check-in.
- Responded to inquiries via phone and email, providing exceptional customer service and information.
- Assisted with administrative tasks, including data entry.
- Trained new staff on reception protocols and customer service standards, enhancing team performance.
- Implemented improvements in front desk processes, resulting in reduced wait times for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Bakery Team Member
Target
Cedar Park, TX
09.2021 - 11.2022
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from backstock area to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Handled equipment, chemicals and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Maintained optimal supply levels to meet daily needs.
Laborer
Flawless Painting
Marble Falls, Texas
04.2019 - 05.2022
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Organized materials, tools and equipment to supply team members.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Learned basic carpentry, painting and plastering.
- Removed imperfections and applied chemical solutions to treat materials and achieve smooth finishes.
Assistant manager
Hibbett Sports
Marble Falls, Texas
03.2018 - 04.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Answered questions about store policies and addressed customer concerns.
Golf Cart Attendant
Hidden Falls Golf
Meadowlakes , Texas
06.2017 - 03.2018
- Organized store merchandise racks by color, size and style to promote visually appealing environment.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Cleaned carts and break areas to reduce spread of germs and bacteria.
- Used range picker to recover range balls.
Education
High School Diploma -
Marble Falls High School
Marble Falls, TX06.2018
Skills
- Heavy Lifting
- Verbal and Written Communication
- Large-Scale Measurement
- Job Site Cleanup
- Constructive Feedback
- Sales Leadership
- Cash Counting
- Inventory Tracking and Management
- Safety Awareness
- Customer Experience
- Food Safety
- Customer Needs Assessment
- Bilingual
Certification
Food Handler Training Program
Languages
English
Spanish
Timeline
Sales Porter
First Texas Honda
08.2023 - Current
Receptionist
First Texas Honda
11.2022 - 08.2023
Bakery Team Member
Target
09.2021 - 11.2022
Laborer
Flawless Painting
04.2019 - 05.2022
Assistant manager
Hibbett Sports
03.2018 - 04.2019
Golf Cart Attendant
Hidden Falls Golf
06.2017 - 03.2018
High School Diploma -
Marble Falls High School