Adrian Hicks
Dacula,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Patient Access Specialist
AmerisourceBergen
03.2023 - 10.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved patient billing issues in line with established guidelines.
Fulfillment Center Associate
Amazon
01.2022 - 03.2023
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Collaborated with team members to complete timely orders and avoid delays.
- Received returns of damaged and incorrect orders to process replacements.
Technical Support Representative
T-Mobile
10.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Diagnosed and troubleshot hardware, software and network issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Collections Representative
Delmarva Power
01.2021 - 09.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Processed payments and contracts on accounts.
- Maintained high volume of calls and met demands of busy and productive group.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used scripted conversation prompts to convey current account information and obtain payments.
COVID-19 Vaccinator
StarTek
04.2020 - 01.2021
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Completed screening questions with patients following CDC guidelines.
- Wore face mask, eye protection, medical gloves and PAPR.
- Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
- Upheld correct protocols for infection prevention and control
- Scheduled tests and procedures for patients needing additional or specialized care.
- Assisted physicians with completing medical procedures and treatments.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
Direct Support Professional
Georgia Mentor
09.2017 - 12.2019
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Developed rapport to create safe and trusting environment for care.
Assistant Property Manager
River Crest Apartments
05.2016 - 09.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Customer Service Representative
Sprint
10.2015 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Production Operator
Mars
05.2013 - 03.2015
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Loaded supplies into machines by hand or by hoist.
- Participated in training sessions to enhance skills and knowledge.
- Set up and adjusted machines for day-to-day operations.
- Inspected and adjusted work performed to meet expectations.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Education
Cosmetology
Georgia Career Institute
Conyers, GA03.2022
Accounting
Albany Technical College
Albany, GA10.2016
Skills
- Statistical Data Management
- Front Desk Operations
- Insurance Billing
- Health Information Obtainment
- Data Entry
- Paperwork Processing
- Complaint Resolution
- Microsoft Office Suite
Timeline
Patient Access Specialist
AmerisourceBergen
03.2023 - 10.2023
Fulfillment Center Associate
Amazon
01.2022 - 03.2023
Technical Support Representative
T-Mobile
10.2021 - 01.2022
Collections Representative
Delmarva Power
01.2021 - 09.2021
COVID-19 Vaccinator
StarTek
04.2020 - 01.2021
Direct Support Professional
Georgia Mentor
09.2017 - 12.2019
Assistant Property Manager
River Crest Apartments
05.2016 - 09.2017
Customer Service Representative
Sprint
10.2015 - 05.2016
Production Operator
Mars
05.2013 - 03.2015
Cosmetology
Georgia Career Institute
Accounting
Albany Technical College